Vance Chrysler Dodge Jeep Ram in Miami including address, phone, dealer reviews, directions, a map, inventory and more

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3606 OK-10
Miami, OK 74354

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Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 6:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 6:00pm
Fri 8:00am – 6:00pm
Sat 8:00am – 6:00pm

Service Department

Sun Closed
Mon 8:00am – 6:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 6:00pm
Fri 8:00am – 6:00pm
Sat 8:00am – 2:00pm

Reviews of Vance Chrysler Dodge Jeep Ram

Overall Rating:

4.7 (out of 5)

93% recommend this dealer

149 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Their service sucks.

Reviewed by DmitryMarch 16, 2022

Their service sucks. If you need an oil change or a basic maintenance go somewhere else!

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 2

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Wow!!

Reviewed by Disappointed from Okc,okFebruary 23, 2022

I will be posting a review by Friday at this time I feel that I was bullied for asking a question about my amount being financed. I was told that we could do the deal if they still had the vehicle Friday when I am able to get off of work. Even though I am approved?

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Hello, Thank you for sharing feedback about your time with our Sales Team. We would appreciate the chance to better understand the details of your visit here at Vance Chrysler Dodge Jeep Ram. If you would like to discuss this further, please share your contact information with me. Thank you, Megan Vance Vice President John Vance Auto Group

Overall Facilities 2

Customer Service 1

Buying Process 1

Quality of Repair 2

Maximum rating = 5

1.0 (out of 5)

After One Month And Still Not Fixed

Reviewed by BigHornHemi from OklahomaFebruary 02, 2022

My truck was at Vance for a month. That cost me over $900 for parts that guess what still is not fixed. I kept getting told it will be done tomorrow. To witch it never was. Picked it up on 01/31/22 and within 5 hours the CEL came back on, but yet they never could get it to come back on, no of course not because they just started it and let it set. I told them when I dropped it off the second time, that there was 1/2 tank of fuel and a pikepass use it. Go drive the xxxx thing and don't call me till it's fixed.. But by the picture I took of the miles when I dropped it off they did not even bother driving it. The guy Shane that answers the phone, well when he wants to. Has no clue what he is doing. Nor does he have a clue what is wrong with the vehicle. Getting him to return phone calls is impossible unless you go above him. When he does talk to you, he is talking at you not to you. He definitely should not be in the position that he is in. I personally was raised by a diesel tech, married a diesel tech and have a son that is a diesel tech so I'm not stupid when it comes to vehicles. When I tell you what is wrong, how about you listen and not ignore me because I'm a girl. I told them what was wrong with my truck but yet it's still not fixed. So I still do not have a vehicle to drive... Not to mention the month without it and 900 waisted... Absolutely bull crap. The tech however, Jason. He is amazing and so so understanding and listens and answers questions. But his hands are tied thanks to Shane. Unfortunately he can not do what he needs to do to fix vehicles he has to do what the guy who has absolutely not a clue whatsoever.. I will not be using this place again until they get someone else in service that actually knows what they are doing and talks to customers like normal and not above them...

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Hello, Please know that I take your feedback very seriously and I would like the opportunity to speak with you in regard to the service needed for your truck and your experience with our Service Department. Would you please provide me with a good method of contact for you so we can discuss your feedback in greater detail? Thank you and I look forward to hearing from you. Megan Vance Vice President John Vance Auto Group

Overall Facilities 1

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Vance Chrysler Dodge Jeep Ram

John Vance opened his first dealership in 1983 and believes that home-town low-overhead dealerships beat the big metro guys any day!

The rendering of unequaled service and exceeding the expectations of the John Vance family of customers in every way continues to be the goal of the John Vance Auto Group.

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