Don Wood Chrysler Dodge Jeep Ram

I purchased a 2017 Ram 1500 new from them in May 2018 it had around 70mi on the odometer vehicle wasn't listed as a demo. This week I had the abs module fail, essentially making it inoperable won't get out of park. It only has 32k miles on it, and only service I've ever had done was regular oil changes. The mechanic that did the troubleshooting told me that the part had paint pen writing on it and was secured with zip ties instead of being bolted on. He said they don't come from the factory like that and only used part dealers/junkyards will write on parts with a paint pen. I called part places like auto zone, dodge, etc and they all confirmed new oem parts are not written on with a paint pen. I called several other dodge dealers service departments and they all said the same and confirmed that abs module should not be secured with zip ties. I tried to work with Don Wood dealership to get the situation resolved. At first the service team member Jordan Doup tried to be helpful and wanted pictures of the part. I sent him the pictures my mechanic provided. Also attached with this message. Here's where things started getting really odd. I called back the next day asking if he's looked over the images and what the next steps would be. He told me that he's no longer authorized to speak on this matter it is out of his hands. He didn't refer me to anyone else to contact and nobody there is willing to speak about it. The BBB won't do anything because the purchase date was so long ago. I forwarded the information to the Ohio Attorney General.

Deal with anyone except George Mauzy. Doesn’t respond. Doesn’t communicate. Ask for anyone else for a better customer experience

The only issue I have had with them is that they told me they were waiting on parts to come in for it which they did and told me they would contact me when the car was ready to test drive which was supposed to be 3 days ago I but still have not heard from them.