7966 Hills and Dales Rd NW
Massillon, OH 44646
Sales: 330-830-3368
Used Cars: 330-830-3368
Sales Department
| Sun | Closed |
| Mon | 9:00am – 9:00pm |
| Tue | 9:00am – 6:00pm |
| Wed | 9:00am – 6:00pm |
| Thu | 9:00am – 9:00pm |
| Fri | 9:00am – 6:00pm |
| Sat | 9:00am – 5:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 7:00pm |
| Tue | 7:30am – 5:30pm |
| Wed | 7:30am – 5:30pm |
| Thu | 7:30am – 5:30pm |
| Fri | 7:30am – 5:30pm |
| Sat | 7:30am – 12:00pm |
See all dealerships near Massillon, OH that carry Dodge, Jeep, Chrysler, RAM
Overall Rating:
4.1 (out of 5)
92% recommend this dealer
1225 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Great experience Candice was awesome of course she
Great experience Candice was awesome of course she explained everything to me about my jeep and the repairs. Thankyou for your dedication and your kindness.
Maximum rating = 5
Had a very nice experience, with Brock.
Had a very nice experience, with Brock.Very nice young man. He was there for me through it all. He made it very easy. Thanks again Brock!
Dealer Response
Thank you so much for the feedback and kind words! We look forward to working with you again in the future. Safe travels!
Maximum rating = 5
We are a loyal repeat customer with our most recent
We are a loyal repeat customer with our most recent purchase being a Dodge truck (bought with an extended warranty to avoid large unexpected repair bills). We recently had an issue with the truck and took it in for service. They could not find what was wrong but still charged us $685 just for the diagnostics. Had to get the truck back just to avoid more charges. Basically the warranty is useless if they can’t find the issue but you still have a large out of pocket expense fir all the diagnostics which couldn’t identify the issue. Paid for the warranty and now we paid $$$ for absolutely no help in resolving an issue with a truck they sold us “ covered by warranty”. They didn’t care that we were loyal, bought many vehicles from them, or the premise under which they sold us the warranty. Feel so completely disappointed and we are definitely done doing business with progressive.
Dealer Response
Thank you for being a loyal customer and for sharing your feedback. We're sorry to hear about your recent service experience—it’s never our intention for a valued customer to leave feeling frustrated. We’d really appreciate the chance to speak with you directly to review what happened and see how we can make this right. Please feel free to reach out to our service management team at your earliest convenience. We value your continued business and hope to restore your confidence in us.
Maximum rating = 5
Progressive Auto Group is a 4th generation family owned dealership that has been part of the community for over 75 years.
Located in Massillon OH we treat the needs of each individual customer with paramount concern. We know that you have high expectations and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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