Coughlin Marysville Chrysler Jeep Dodge RAM

Initially I took my car in on august 20th, to get the alternator replaced. I had already purchased the part and assumed it would be a quick fix considering I already took off the plastic guard on the bottom of the car, took off the serpentine belt, loosened the top bolt for the alternator. On the 21st, I was told they "we can't actually move the car and have to install the new alternator and looks like there is another underlying issue." which initially doesn't make sense considering all they had to do was connect jumper cables put it in neutral and push it, but nonetheless I said ok. They then immediately recommended a diagnostic test that would cost $720. Mind you this is a 16 year old car. So I don't believe it would be too uncommon for an alternator to develop problems or give out after 16 years. I had to reach out multiple times just to get an update on the status of my car. Once on the 22nd, and then on the 28th. The exact words that were used were "Tech unfortunately has been in training and hasn't been able to Finish the vehicle" implying they started to work on it. Then today on the 29th I was sent documents of what the car needed. It took 9 days for them to tell me it needed a new connector, mind you all they had to do was take 2 bolts off to get the alternator off and would have immediately saw the issue within a few minutes after. Yet this issue was not brought up until 9 days later. Had I accepted all their recommendations it would've cost me $1400... I expressed in store that I was confused because I could never get a date as to when my car would be worked on and was being told different things. The mechanic told me to look at the bay, as to see they are busy. Then disagreed and said I was not given conflicting information. All in all, it took 9 days, I was told I should spend $720 for a diagnostic before they could even start working on it. I was charged for an hour and a half of labor, $317.79 just for them to take off a few bolts and tell me my connector was bad. Something that could have taken them an hour with the right parts to fix, was spread out over 9 days. Multiple times throughout the process I drove by only to see my car in the exact spot it was towed to. Nearly every time I was updated was because I had to reach out first to see what the status was. Would not recommend unless you have an excess of money to spend on useless tests and weeks to wait.

Great experience and time. Well trained staff. Asked the right questions. Completed my repair in a timely manner.

Bought a used Ford F 350. Had some issues that needed fixed. Found out that the GM, GM sales manager also the sales lady would not answer my calls or return my calls. I believe when you sell a truck you help the buyer through these issues. Not sell take your commission and forget your customer. Only good thing was Nick the Service Manager. Wont go back