Brunswick Auto Mart

So here I am back, i previously left the review regarding a very unprofessional an very poor experience with the Mazda service dept.at Brunswick Auto Mart back on Jan 3, 2026. No resolve on that one even after owner reached out. So I had an incident on 1/23/26, driving home from work as normal and Malfunction Brake System comes on the dash, bright red diging, the alert itself tells you to pull over. But I continued for a short distance., I was close to home.I made it. I immediately called Brunswick 5:02pm, service department open til 6pm, i nearly called 10x's, the phone would ring so long.It would eventually just stop and hang up, calling back two times I got female operators but as soon as you said i had a service ,they just transferred you. Took me nearly 30 mins. Got an op to answer, Noma 5:35pm i explained I wanted to talk to someone I asked & stated, i didnt want to be transferred to a dead line or voicemail or anything other than a person, she said she would call to hang on and she would come back. She, in fact, did said there were 2 individuals.They were both assisting customers , but that I would get a call back, i clarified that night? She said yes, I asked, did she get my # off the caller id for I never gave it to her.She read the # back to me and I said yes, it was my #. 6:26pm, nothing. Not suprised!! I immediately emailed Mike Deluca whom.I've had email exchanges with for my past poor experience. I explained all my again frustration with such shameful service and customer care. 7:02am next morning, he emailed me back , said he was out of town but he had alerted the service dept. and if I could please take my car there. Well, I guess the car is safe to drive.I mean , it takes me 13 miles to get to the service dept?!? Alert dinging, all the way. I did go, was there after 8am, i appreciated that they allowed me to bring the car , but after about 45 mins, came out to tell me that, i needed new brakes and a flush. I truly hate being insulted. Here's why I say, 1/3/26 involvce 830638 mileage 33,363, from my oil change nightmare, my front an back tires a 5, everything checked in green. i was told 3ish, start looking to change. Now my initial thought could have been the cold weather , the censor, etc. Fast forward.1/23/2026 invoice 834976 mileage 33,953, now I'm a 3 an 4 an a red on brake fluid and a cabiln filter, what!!?! I call..Now that makes absolutely no sense whatsoever. Look at the #'s an 21 days? Then told $1365 , but Ken would shave some off labor to $1300. Absolutely not. He wanted to hand me the invoice with no info on it.But his numbers of the brake job. I asked that everything and all be documented from mileage etc. Again, just because I dont specialize in automotive.Doesnt make me any less intelligent to common sense. On this visit, I also asked about my driver's side wiper.Being looked at because washer fluid was shooting out the side. Big old drama over it , claiming that that sometimes happens when you scrape with the ice scraper. Problem is I don't scrape my windows and a car.Dealership should know what a Snow Joe is. I heat my car up before driving. And I use a Snow Joe. Made a bigger issue out of that than really what the purpose of the visit was. Again , very poor unprofessional lack of caring for customer service. I contacted Mike Deluca back after 2 and a 1/2 hours. Maybe at the visit. He emailed back said he would look into it on Monday. That was a week ago , and I heard nothing so that in itself the silence , the lack of effort it speaks volumes. Sure , as i've said , i'm only one customer of 1000's, nothing to a big business. Shameful and very disappointing And ironically, ive had no alerts come on but was told I should due to the condition of brakes an low brake fluid. So am I safe?.Was something reset or shut off?? How could I possibly trust these individuals, oh maybe how they handle their situations..in silence and avoidance?

We had a pleasant experience purchasing our Crosstrek, friendly and helpful, and explained every detail about our car, all the people helping us were just fantastic, thank you all for your work

On time David was friendly and helpful first service after purchase done quickly and on time thanks.