Westgate Chrysler Jeep Dodge Ram

My experience at this dealership was great. I had done all my research beforehand and came in knowing exactly what I wanted. Braxton and Mike were helpful and answered all my questions. I bought a 2022 BMW 330i and was glad to see less fees than I expected.

Process was simple, quick, and painless! Bought a 2022 Kia Sorento 2 years ago and absolutely love it

Buyer beware - check for floor mats and 2 keys before you leave or you will be stuck with over $800 to get them yourself. I recently bought a used vehicle at the advertised price on line. I was shown pictures of the car (with mats), the window sticker (showing it was optioned with mats) and I was given the second key. I drove 2.5 hours to pick up this car. Upon arriving home, I noticed the floor mats were not secured. Why? That's because they had swapped out mats with a different car. Unsecured mats are a safety hazard as they can get stuck under the gas pedal. Also, I took out the second key and it does not work either. Took it to my local dealership and they said it's for another make of car and could not be programed to my car. Cost to replace and program ($632). Cost for mats $199. Of course, I contacted Braxton and asked them to correct this. I even offered to pay half. He declined, blaming it on his manager's decision and saying I had gotten a good deal on the car so they wouldn't do anything here. Technically, this car was used (Driven 1 month and had 900 miles on it), and so they think I should accept it as is. And generally I'd agree. except when you show me there are floor mats and give me a key, I'd expect those to be right. If you had told me up front - this is such a good deal, we are removing the mats and the second key, then at least I would have knowingly had to agree to it. Not cool. If they operate this way, what else do you have to be worried about?