Avoid at all costs!
Reviewed by Will never buy from them again
in Stony Brook, NY
September 11, 2020
Unless you feel like being talked down to, yelled at, and that you don't matter, I would avoid dealing with this place.
I have purchased 2 vehicles from this dealership in the past and have nothing but issues Everytime I go in.
Service is fine if you are going in for an oil change but that's about it. Anything more than that, it has to go back multiple times as they can't seem to get it right and blame the places that do some of their work.
I've had salespeople fail to introduce themselves, managers talk down to and yell at me, and finance personnel falsifying my credit application.
All they want is your money and they treat you like garbage.
Their employees and "managers" are extremely unprofessional and truly don't care about your business.
In addition to multiple phone calls after you visit, they apologize for your experience and promise to make it right, only to send you to another rude employee.
Their managers do nothing to make it right and just try to sell vehicles.
Stay away from this dealership and go a few miles away where they actually care about customers.
They deserve LESS than one star.
Reviewed by MB
in Bohemia, NY
June 15, 2020
I’ll preface this by saying that I’ve bought a reasonable number of cars in my life, all types, and have also dealt with all forms of selling. I know when I am dealing with good honest, intelligent people, and also when I am dealing with the other lousy types.
My wife and I attempted to buy a used/pre-owned Jeep Wrangler from these idiots today. We had made an appointment to see, drive, and probably buy a specific 2016 Wrangler with Samantha who makes their appointments for test drives. VIN: 1C4HJWDG4GL315712, and their Stock: U37523A. Advertised price of $27,406 with 10,449 miles. This same day, before our appointment, Samantha called back saying “sorry that Wrangler is sold, but we have another just in that is just like it.” …. Well, that was NOT true. Yes, it was a 2016, but was priced at $31,900. and had 26,739 miles on it. How the xxxx is that just like the one we were interested in? I told her that the only thing that was the same with these two Wrangler’s was they were both 2016’s, and I said that the price was just too high. She replied….”we’re not going to lose your business over price, we’ll make you happy.” She then continued to offer to have us still come in for a test drive knowing exactly where I was on price, and of course they were not going to lose us over price, etc. What a load of BS. I believe she has trouble with telling the truth.
We went in, which was a complete waste of our time. The so-called salesman who came up to us caused us to leave within just 2 minutes. He is why used car salesman have such a bad reputation. He did not introduce himself, he did not ask us anything about what we really wanted, didn’t seem to realize that there was real potential for a real sale if not today, than probably as soon as next week depending on inventory. We were ready to buy. He did not understand nor have any knowledge of my earlier conversation with Samantha. So he told us based on where we were on price….“I’m not going to bother taking you out for a test drive.” And as far what he could do on price… “maybe we could take off a couple hundred dollars.” I told him then we were going to walk out, which we did. No attempt was made to gain us as customers. He had one of the worst attitude’s I’ve come across in years, and should be cleaning toilets, not selling anything, and not dealing with people. He is the definition of a xxxxxxx used car salesman with the attitude of a loan shark, but only with a two digit IQ.
Someone is definitely going to be selling us a Jeep, but it will NOT be from this dealership. Probably Brown’s, who have a much better reputation to begin with.
After leaving this called this low level dealership, we called and asked for the manager, and we were connected to Jessica who said she was the manager. She told us the salesman was Rich. We explained in detail, though she, Jessica, seemed to have a similar low IQ issue as Rich, and did not listen, nor understand the problems, nor did she understand that we were real buyers. I think she likes to hear herself talk since she kept repeating that we knew the higher price of the other Wrangler before we came in, which we did, BUT we NEVER would have wasted out time doing so if Samantha had been honest with us. We were still there to buy a Jeep, either today or as soon as they had an appropriate one in stock. Jessica also hung up the phone on us. I don’t know if all of their managers are ego centric idiots, but….
I guess I shouldn’t expect the salesman to be anything else than what he is based on how the so-called manager is. xxxx trickles downhill.
So, they lost our business forever (we also have to buy one of our kids a car too), and they continued to perpetuate their well deserved bad reputation. They do not care about your needs, and will not listen to you. If you like having your time wasted, and being treated terribly, then go there, otherwise stay away from Smith Haven Chrysler Jeep, Dodge, Ram. They are the worst.
Great Caring Staff
Reviewed by J. Messina
in Lake Grove, NY
November 11, 2017
I cant say enough about my dealer Rebecca Gallo. She worked very hard to make sure I got exactly what I wanted. They are all professionals and make it their business to truly have happy customers. I'm loving my 2018 Jeep Cherokee!!
