Dodge, Jeep and Chrysler
New Car Dealership in Rome, NY
Overall Rating
1/5
Read dealer reviews
Our dealership is different from others in the area, we're locally owned! We strive to build a relationship with customers and some of our employees have even been here since we opened! We are 1 of 124 dealers in the US to receive the Inaugural Customer First Award for Excellence! Our customers are our number 1 priority, we strive to create positive and memorable customer experiences! Our showroom also offers free coffee, free Wi-Fi, and free donuts every day! So don't hesitate to stop by and chat with our team about your automotive needs, whether you're shopping for a new or used car, vehicle parts, or want to set up a service appointment.
If you're looking for service for your new Dodge or Jeep, Victory Chrysler Dodge Jeep RAM's trained mechanics can help keep your new car running like new. So give them a call!
Victory Chrysler Dodge Jeep RAM Reviews
Overall Rating
1/5
0 out of 3 people recommended this dealer
Run Away
Reviewed by Stan Fordyce
in Jordan
October 15, 2020
Stay away from this dealer. Still waiting for refund on overpayment on service. Been over 30 days. No idea on customer service. Worst car/truck purchasing experience since 1971
lies,delays and bad attitude
Reviewed by lost trust
in Rome, NY
September 23, 2020
service will lie and mislead; be sure things are in writing because they will change their story. Make a lot of promises and then dont deliver. Then will get upset if you let them know how dissatisfied you are.
Bad service
Reviewed by Bill B
in Frankfort, NY
July 13, 2018
I bought a used Chevrolet Equinox from here on 5/31/2018. When I test drove it I heard a rubbing noise in the brakes. I told Devin ,the salesman , and he said the service department would fix it. When I picked it up I didn't hear a noise, 3 days later I heard the noise. I looked at it and found a broken clamp on the parking brake line. I made an appointment, which took about 4 days to be seen, and brought it in. They said they replaced the clamp, I even have a paper that said they replaced it. 3 days later I heard the rubbing noise again, I got down and looked same broken clamp. I called and Talked to Paul Uvanni the owner. He said to bring it in anytime next week to get it fixed. I brought it in on Monday and he took me to the service department and made another appointment. It took a week to get it in there. The day I took it in , They said it was repaired within 30 minutes, I looked under it and it wasn't fixed, back in the shop, an hour later they said it was fixed, I looked again nope not fixed , they put tie wraps on it. As I was waiting I noticed a coolant leak. So now They tell me they have to order the part but will look at the leak. They had to order the parking brake cable and a radiator. Now out of warrenty they tell me $377 to replace the radiator because I am 4 days out of warrenty. I agree and get the parking brake cable replaced for free. but the radiator was $60 over the price quoted. service Manager said he forgot to add tax and fluids on estimate. No he added enough to cover their cost for the brake cable..Well I will never go back and I do not recommend this dealership.
