Browns Chrysler Dodge Jeep Ram

Browns service department is actually concerning. I dropped off my car under warranty. Every time I call The service advisor is busy and claims will call back but he never does. 3 calls In one day is my record, I’m sure you’ll beat it. I had to ask for a manager or supervisor before finally being taken serious enough to speak to said “advisor”. While speaking to him he notifies me that I need parts that are on back order. He won’t know if he can get them till next week. I reply so I could be out of a car for a month, he responds hard to say! This is my only car and losing it for a period that long is kinda devastating. Luckily I’m mechanically inclined and know exactly where to look for said “backordered parts” I called Mullens parts department out of southold. They have 21 of the “back ordered parts” sitting on their shelves. 21! “BACK ORDERED PARTS!” awaiting to be torqued into my car. So why exactly am I waiting a week for parts that are 25 miles down the road from Browns? I’d even be happy enough to go pick them up for you if it means I can have my car finished in a suitable time frame. Seeing how it’s only a two hour service job. My car would have been fixed by now if I’d done the job myself. Guess that’s not how warranty’s work though. But would have saved me the headache from this nightmare. I’m honestly worried about them doing internal engine work to my vehicle after reading some other reviews. If it wasn’t currently disassembled I’d pick it up and take it to another dealership. Fingers crossed it doesn’t come to that. Someone from the management department please help me 😫

I had the best salesperson Rich Roberts, this was my second experience I had with Rich. It was fast, easy and a pleasure to do business with Rich! Finance was also a breeze. I highly recommend Rich and Brown's Dealership!

I had the worst experience here as well! I’ve bought a 2021 Chrysler Jeep on February 24, 2022 and one month later march 24, 2022 Steve F from financing calls me to tell me he made a mistake on the paperwork and didn’t review it before We signed it and I owed them an additional $5000. Steve F the finance manager said I needed to come down right away and re-sign a brand new contract and pay them $5000. In the beginning of the conversation, Steve admitted his fault by not reviewing the paperwork and blamed it on the software stating that the computer said one set of numbers and the print out had another, but since he didn't read it, nor did anyone else, he didn't catch it. When I disagreed with that he then called me to tell me Brown’s would meet me halfway with $2500. I still said no. Then I realized when I started really looking through the paperwork that they added an additional thousand dollars to my original selling price. When I brought this up to Steve F he told his GM and magically they were willing to go down to $1500. This is complete craziness!Again I told them absolutely NOT going to do it! All of the paperwork was signed and done. Steve gave me the key and I drove away. Why would the finance manager give me the keys if I owed the dealership $5000? I have the title and my payments have even started with the bank. Since then they have been harassing me and now they are threatening to take me to court.