Dodge, Jeep and Chrysler
New Car Dealership in Latham, NY
Overall Rating
4.8/5
Read dealer reviews
Are you looking to buy a new Dodge, Jeep, Chrysler or RAM in Latham, NY? Then check out Goldstein Chrysler Jeep Dodge RAM.
Goldstein Chrysler Jeep Dodge RAM has plenty of selection when it comes to Challenger, Charger, Grand Caravan, Wrangler, Wrangler Unlimited and 300 inventory and the pricing is definitely competitive. And remember to print out this resource guide with Goldstein Chrysler Jeep Dodge RAM’s address, hours, directions and a map for when you swing by for a test drive.
And for service for your new Dodge, Jeep or Chrysler, Goldstein Chrysler Jeep Dodge RAM is the place to go in Latham. Goldstein Chrysler Jeep Dodge RAM has certified mechanics that can help keep your new car up and running. Keeping your car running safely is important to you, right? So make sure to use the experts for your service needs!
Goldstein Chrysler Jeep Dodge RAM Reviews
Overall Rating
4.8/5
320 out of 337 people recommended this dealer
Overall Facilities:
3.4/5
Customer Service
Reviewed by Mrs. L
in Delmar, NY
August 04, 2019
I called this dealership to speak with the Sales Director Ed Serian about being contacted by one of his service reps who was asking me to pay for a service that I had won a coupon for resulting in a "no charge". The service rep either failed to attach my coupon to the repair order or failed to enter the correct code in the dealership system. Nevertheless, when I called to enquire as to what happened. The Leader of this establishment...the Director of the Service Department Ed Serian didn't appreciate my calling and "asking a question regarding how such an error could occur"....so much so, he began yelling, interrupting anything that I had to say, refuse to answer the question, kept telling me that I "knew what his rep was trying to say!". This was the worst experience I have ever had in my life with a LEADER. It was so bad, I had to tell him I was taping the conversation in an attempt to get him to stop yelling over the phone, and that didn't work. It wasn't until I stated that I was going to inform the owner of my experience that he managed to stop yelling. No one should ever be allowed to speak with ANYONE in the manner and fashion in which he engaged. I will never get work completed again from this establishment. If you EVER have an encounter with this person! Speak Up, let his boss know....let the owner know. If he engaged this way once, there is a good chance it's not the first time. His behavior impacts the reputation of the entire establishment...and frankly I don't know "Just How Important That Is To This Dealership". The Sales Department are FANTASTIC....but it takes consistency across the full spectrum...and to have such a Toxic Director on the management team can be disastrous...and why? because the behavior wasn't a mistake. It was purposeful and intentional. Never Again!
customer
Reviewed by joe
in new york
March 06, 2019
update review, service manager has been in contact things moving and I am being updated. delivery of part was delayed by third party and not dealers issue.
chris from ballston spa ny
Reviewed by chris roberts
in ballston spa ny
July 28, 2018
totally awesome buying experience !!! 5 stars for everything. Paul Wade was exceptional and great to deal with. Very impressed with the whole organization and service after the buying process .
