South Shore Chrysler Dodge Jeep Ram

Dealership is a waste of time! Like all reviews I experienced the same service. Almost 4 days for an approval. Finally see the deal on paper and almost $8,000 in fees. Dealership is being ran like a mom and pop dealership. Stay away, far away.

DO NOT BUY A VEHICLE FROM THIS DEALERSHIP. PLEASE READ BEFORE PURCHASING. I normally don’t post long reviews, but what I experienced at South Shore Chrysler Jeep Dodge Ram needs to be shared so others don’t go through the same nightmare. My husband and I purchased a 2024 Jeep Grand Cherokee L from this dealership on January 6–7, 2025. We test-drove a silver model, but the dealership convinced us to switch to a Gray one at the last minute, telling us the only difference was the color. We trusted them and never test-drove the Gray vehicle because the sale went until almost 1 AM and we couldn’t properly inspect it in the dark. For months, everything seemed fine—especially because the dealership gave us a clean CarFax report, and we pulled another clean CarFax ourselves. No accidents, no damage reported. We believed we bought a new, undamaged vehicle. Everything changed on August 30, 2025, when we brought the Jeep to a professional body shop for a small scrape. The technician immediately refused to touch the vehicle because he found major hidden body work that clearly existed long before we ever owned it. This included: Aftermarket hood instead of factory Missing emissions and A/C labels under the hood Tampered, old screws holding the hood components Uneven hood gaps and misalignment Repainted and blended right front fender Paint bubbles (chemical reaction from prior repaint) Signs of structural adjustment The shop literally said, “Take this back to the dealer. This was repaired before you got it.” We returned to South Shore and even one of their own employees confirmed the hood, screws, paint, and labels did NOT match factory condition after comparing our Jeep to others on the lot. And here’s the worst part: 🚨 The dealership first agreed to repair the vehicle… …then backed out after we signed their repair agreement. They claimed we “threatened” them—completely false—and refused to honor what they promised. They would not even include the fact that they themselves replaced the fog light two weeks after purchase because it was installed incorrectly. 🚨 Stellantis corporate also made promises A Stellantis representative said they would reimburse us for a rental and give us an extended warranty. Then he simply stopped responding to calls, emails, and voicemails. 🚨 The dealership is now trying to blame the mileage This makes zero sense. The mileage only proves we’ve been driving the vehicle daily and did NOT have time to perform major, secret body repairs. We have had NO accidents whatsoever. --- ❗ Bottom line: We were sold a vehicle with undisclosed prior damage, disguised as “new,” supported by a clean CarFax. The dealer then stalled, deflected, made false statements, and refused to fix the problem they acknowledged. This experience has been stressful, misleading, and completely unacceptable. If you value honesty, transparency, and safety when buying a vehicle— GO ELSEWHERE.

Worst dealership ever. They advertise a price to get you in the door, try to add extra fees and jack the price up 21k. Don’t waste your time, these guys are just dishonest crooks. Stay far away from this dealership, they should be ashamed of themselves. I really hope people don’t actually fall for their games, they like sitting on inventory for 4+ months and not selling and making some money. Quite ridiculous not sure how they’ve managed to stay in business but with the recent reviews looks like they won’t be for much longer, maybe it has to do with the lawsuit against the owner. Can’t show a profit