125 Prospect St
Attica, NY 14011

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Sales: 585-591-0678

Used Cars: 585-591-0678

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 5:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 5:00pm
Sat 9:00am – 4:00pm

Service Department

Sun Closed
Mon 8:00am – 4:30pm
Tue 8:00am – 6:00pm
Wed 8:00am – 4:30pm
Thu 8:00am – 6:00pm
Fri 8:00am – 4:30pm
Sat Closed

Reviews of Upstate Chrysler Dodge Jeep RAM

Overall Rating:

4.7 (out of 5)

95% recommend this dealer

467 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

It was a very friendly atmosphere, Cory answered all of

Reviewed by hughestchDecember 30, 2024

It was a very friendly atmosphere, Cory answered all of me and my wife's questions regarding our new car purchase

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Hughestch, we're delighted to hear that Cory provided a friendly atmosphere and answered all your questions at Upstate Chrysler Dodge Jeep. Enjoy your new car!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

2.0 (out of 5)

Discovered tires on newly purchased $40,000 vehicle were

Reviewed by Jjphillips1818December 27, 2024

Discovered tires on newly purchased $40,000 vehicle were not capable. Upon request for action, nothing was even attempted to help out customer.

  • Does not recommend this dealer
  • Shopped for a used car

Dealer Response

Hello, we appreciate your feedback and understand that tire performance is a significant aspect of vehicle satisfaction. Your vehicle passed a thorough inspection, including a tire check, before it was offered for sale. Before purchase, the left front tire was at 7/32, the right front tire was at 6/32, the left rear tire was at 6/32, and the right rear tire was at 6/32. To pass NYS inspection, tires need to be at 2/32. We also offered tires at our cost if you wanted to replace the ones on the truck, but you declined. While we strive to ensure our customers' satisfaction, we cannot provide a tire replacement post-purchase due to personal preference. We appreciate your understanding and hope we earn back your trust in the future.

Overall Experience 2

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Have bought several vehicles from this dealership.

Reviewed by Dudley from Attica. NyDecember 20, 2024

Have bought several vehicles from this dealership. Service department has been very good. Will most likely make my next purchase here. Recent repairs were completed ahead of schedule. Very helpful staff

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Dudley, we're delighted to hear about your positive experiences with Upstate Chrysler Dodge Jeep! Thank you for trusting us with your vehicle needs and we look forward to assisting you again in the future. Safe travels until then!

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Upstate Chrysler Dodge Jeep RAM

Upstate Dodge - Chrysler - Jeep Inc. of Attica NY. Part of the Upstate Automotive Group since January 2002 which makes us a youngster in the car business but leader in experience. The General Manager Tim VanWie has 35 years in the automotive field. Upstate Chrysler Dodge Jeep Ram has attained the Stellantis Customer First and Pentastar awards for several years running. With our unique location we get the chance to meet a lot of different people from different areas and pride ourselves in award winning Customer Service. We have a new state-of-the-art facility so stop by and check us out today!

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