Dodge, Jeep and Chrysler
New Car Dealership in Albany, NY
Overall Rating
4.5/5
Read dealer reviews
THANK YOU CAPITAL REGION FOR MAKING ARMORY THE #1 VOLUME CHRYSLER, DODGE, JEEP, RAM, FIAT AND CERTIFIED PRE-OWNED DEALER FOR SIX CONSECUTIVE YEARS!!! *BASED ON 2018, 2017, 2016, 2015, 2014 AND 2013 RETAIL SALES
And for service for your new Dodge, Jeep or Chrysler, Armory Chrysler Dodge Jeep Ram FIAT is the place to go in Albany. Armory Chrysler Dodge Jeep Ram FIAT has certified mechanics that can help keep your new car up and running. Keeping your car running safely is important to you, right? So make sure to use the experts for your service needs!
Armory Chrysler Dodge Jeep Ram FIAT Reviews
Overall Rating
4.5/5
98 out of 114 people recommended this dealer
The best experience
Reviewed by William C Lynch
in Valatie
October 17, 2019
While searching through many dealerships to find the most practical and perfect vehicle, the team at Armory were by far the best I've ever encountered. Andrew Watson-brink my sales consultant worked patiently with me to ensure I would find Exactly what I was looking for. He's professional and down to earth, honest and diligent. I've experienced the most comfortable car buying process at Armory and strongly recommend doing business with the the entire team. I will be back for my next vehicle.
Terrible Experience
Reviewed by Rudmila
in Albany, NY
July 29, 2019
My wife went for fixing break issues on 7/25/19 for Dodge Grand Caravan 2011. The service personnel charged around 1.2k for rear brake pads, rotors, calipers etc and a break flush. They called on 7/27/19 right when they are closing that they fixed everything. After my wife took the delivery of the car and came home, she found out that some fluids are leaking. I later discovered that power steering fluid reservoir is empty. I refilled the power steering fluid. But the moment I started the car and turned the wheel, all the fluid gushed out. It was pretty obvious that they somehow damaged the line during break flush or forgot to close some valves or something like that; since it was not just a leak, but a stream of fluid whenever I poured fluid onto it. Since the store was already closed and it was weekend, we called following monday (7/29/19). The service specialist Ms Danielle sounded very unsympathetic and vehemently refused that they have done anything wrong. She kept saying they did not touch anything related to that part. She could have asked the mechanic responsible about the repair job. People might make mistake and usually honest people takes responsibility of their mistakes. But she made no attempt of verifying our complain. My wife tried to call the manager, but he simply referred back to her. This tells me they all are insensitive to customer agonies and does not care much about customer service.
My wife was unwilling to risk farther damage driving without the fluid. Their solution was to tow the car by our own expense, and they will check. Of course, if the fault is theirs, they will not charge anything. But we doubt they will ever acknowledge their fault.
Anyways, long story short, they are only their for making money on your expense. We will take all our future business elsewhere.
Friendly and Professional Experience
Reviewed by Phil D
in Albany, New York
May 18, 2015
My experience with Chris Campbell was the perfect mix of professionalism with a personal and friendly touch. Chris was willing to spend the time that I needed to feel comfortable making the big decision to buy a new Jeep. Even when I required time to reflect on the vehicle or the price point that we had negotiated, Chris added the right combination of guidance, time, and understanding. At no point did I feel pressured or uncomfortable with my experience at Armory. I would strongly recommend a visit to Armory, as well as Chris Campbell to anyone that I talk to about their search for the perfect vehicle.
