Melloy Dodge RAM

The people were very nice and no high pressure tactics. The salespeople I dealt with were interested in me being happy throughout the process of purchasing a new vehicle.

I bought a vehicle from melloy Dodge in Albuquerque. I signed all the paperwork and did everything I needed to. They called me back to sign a paper and I showed up the next day to sign that paper. My wife and I went out of town and all the sudden I was blown ur by their financing guy telling me I needed to send my social security card to them or I would have to return the truck in 24 hours. He said the “IRS “ is back logged for over 2 weeks. I told him I don’t not feel comfortable sending that type of info through any thing due to identity theft. He told me to send it to his email (which is encrypted) I sent it multiple times and “he did not receive it”. He proceeded to try and get me to send it over text. Blowing up my phone on my drive home. I got home early AM and I work nights so I had to sleep for work… he proceeded to continue blowing me up about it. I told him on my days off I will come and drop the truck off since it was a 24 hour deal to return it. I asked about my down payment and trade in and he decided not to respond about that at all. Just about how it’s not their fault and they need it. Then I asked him how everything was going the next day to see if I needed to indeed bring the truck in that next morning after work and he advised me they were closed On Sunday… so I couldn’t do anything and that he believes Friday that they “funded” the deal. I told him I will call the bank first thing Monday to verify this. Sure enough I called and talked with multiple representatives ( I called multiple times) and all representatives told me that it was not funded and they would stop the funding. He had me talk to a stellantis representative that represents Melloy Dodge and I told her as well. She ended up hanging up on me. I called again to a regular representative they told me again it will not get funded. We ended up taking the truck in like we promised and they denied the truck and told me they would have it towed on my expense. He told me it was funded so I called in his office and sure enough it was funded 40 mins before we got there…. All while knowing we were returning this truck and it should not be funded. On top of that they refuse to send me the verification of my SSN which I am entitled to. To me this means they pushed it through without verifying my identity…. That’s how identity theft happens…. And clearly that is fraud. Anyway I brought the truck home and I’m still fighting with them. Please help. I have texts, recorded conversations, witnesses, etc. thank you

I inquired on a vehicle which unfortunately sold the same day but thanks to the awesome sales team they were able to find me the perfect vehicle which ended up being better than the one I originally wanted. They reached out to me right away and took great care of me!