Chrysler Dodge Jeep Ram of Princeton

I visited Princeton Jeep on November 26th to look at a used Jeep Grand Cherokee I saw advertised online. My experience was frustrating and disappointing. I purchased the vehicle from Larry (sales) on December 5th. I provided a payoff amount for my current vehicle, which was valid for 10 days. I followed up with Ron (management) on December 22nd, and he assured me that the payoff was processed. He said that due to the holidays, the payoff would post on my account by Friday or early next week. I went to the dealership in person on January 3rd and spoke to Richard (finance), who once again assured me that they were working on it and that they would follow up with me the following week. No one followed up with me after they said that they would. Now I owe car payments for my previous loan and my new Jeep, which has put me in a bad financial position. I do not recommend this dealership due to their lack of transparency and poor communication practices.

I visited Princeton Jeep on November 26th to look at a used Jeep Grand Cherokee I saw advertised online. My experience was frustrating and disappointing. I purchased the vehicle from Larry (sales) on December 5th. I provided a payoff amount for my current vehicle, which was valid for 10 days. I followed up with Ron (management) on December 22nd, and he assured me that the payoff was processed. He said that due to the holidays, the payoff would post on my account by Friday or early next week. I went to the dealership in person on January 3rd and spoke to Richard (finance), who once again assured me that they were working on it and that they would follow up with me the following week. No one followed up with me after they said that they would. Now I owe car payments for my previous loan and my new Jeep, which has put me in a bad financial position. I do not recommend this dealership due to their lack of transparency and poor communication practices.

Traded in my 2021 f150 on Oct 25, 2025 for a used f250 they had on the lot. 11/26 I’m told the payoff is in processing and my trade in has been sold to a new customer. 12/10 I’m told the payoff would be paid on 12/11 and I would receive the receipt. 12/16 I’m told the controller isn’t responding to my salesman’s emails. 12/23 the loan is still not paid off by the dealership and they have stopped responding to my emails. I would avoid this dealership at all costs, as soon as you are out the door they have no sense of urgency. I’m not legally responsible for the payments on 2 vehicles. I am now starting the legal process of contacting New Jersey Motor Vehicle Commission, New Jersey Attorney Generals office, New Jersey division of Consumer affairs, and my attorney to get this matter settled. Do yourself a favor and avoid this dealership