Dodge, Jeep and Chrysler
New Car Dealership in Nashua, NH
Overall Rating
3.7/5
Read dealer reviews
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Located in Nashua, New Hampshire, the staff will help you find the Chrysler Jeep Dodge and RAM vehicle you want. At Allen Mello Chrysler Jeep Dodge RAM we offer an extensive inventory of new Chrysler Jeep Dodge and RAM cars, along with well-maintained used cars by today's top manufacturers. Come on in and take a test drive! Our sales staff will help you find that new Chrysler Jeep Dodge, RAM or quality used car that you have been searching for. The entire staff at Allen Mello Chrysler Jeep Dodge RAM looks forward to serving you!
Allen Mello Chrysler Dodge Jeep RAM's service reps and mechanics are Dodge trained and utilize the latest cutting edge technology to keep your car running smoothly.
Allen Mello Chrysler Dodge Jeep RAM Reviews
Overall Rating
3.7/5
38 out of 57 people recommended this dealer
Overall Facilities:
3.5/5
I hope we have an option of give less the 1 ¿
Reviewed by Joao Trindade
in Chelmsford, MA
September 14, 2019
just now
I hope we have an option of give less then 1 ¿. We brought our car for a service routine an 2 recalls and a check up on a engine noise that should be covered by 100.000 miles warranty. First I asked to get an estimate on some services that I all ready have quoted from other garage to compare bouth prices. The service advisor tould me that they don't need to have the first quote because sometimes "apples are not apples". After Allen Mello give me their quote I asked them to just proceed with the service that was covered by the warranty. I went to pick-up my car and they charged me for the job that was not authorized by me. The only job that I agree to pay is the air filter change, because was done and I didn't want to have taked off and go home. I tried to have my car, pay for service on the air filter and go home. The Service Advisor didn't allowed me to have my car. He informed me that only the GM have the power of authority to release my car. I called 911 to ask for help. Officers arrived shortly. The GM show up and didn't talk to me an after talk to the police officers the GM was on the phone making phone calls trying to find out how many ours they spent working on my car. The police officer tould me that Allen Mello have the right to hold my car. They could have my car untill the payment is done, according to "Mechanical Lien" law in NH. Even that I din't authorised the services, I made the payment to have my car and tould the GM that I will take them to the court. Please follow this review to see what the Judge decision about this case.
Good Sales Department, Horrible Service Department
Reviewed by CAP
in New Hampshire
July 10, 2019
I’m only giving them a 1 because I can’t give them anything less. While the sales experience was pretty good (Ava French was a joy to work with), the Allen Mello service department is by far the most inept, bungling group I’ve ever dealt with. From the time we bought our brand new Jeep Grand Cherokee Overland, the Mello service department has been nothing but problems for us. They’ve lost paperwork related to one of our service visits. They were unable to find in their system one of four free oil changes from the manufacturer that were part of the original deal. Most recently, in January, we took the Jeep to them for a paint bubble that had developed on the front of the hood, just under the Jeep emblem. we dealt with Jake, who turned out to be completely unreliable. They've lost pictures of the hood twice, refuse to return calls, and have provided no direction or satisfaction whatsoever. When we have spoken to the rep, he accused us of wrecking the vehicle (didn't happen).
Finally, out of frustration, we called FCA headquarters who called the dealer and spoke to Jake (with me on the line). Jake again said there were no pictures and we needed to bring the vehicle in so they could take pics of the hood. We are now 10 days into dealing with Mello via the FCA case rep and we still haven't heard directly from them. And honestly, I don't want to hear from them now. We're working with FCA to find another dealer in our area to work with us to correct the paint bubble.
In the meantime, I can only say that after this experience, I wouldn’t trust the Mello service department to work on my bicycle.
An excellent family run company
Reviewed by Chris
in Concord NH
July 23, 2016
After searching for the right car, I scheduled an appointment with Allen Mello and got right in to see Derek. I was uncertain of how things were going to go, but he made the test drive easy, worked me through the process. While there were issues that arose in the week after the sale, Derek went above the call to make sure I was satisfied.
