8030 Rafael Rivera Way
Las Vegas, NV 89113
Sales Department
| Sun | Closed |
| Mon | 8:00am – 9:00pm |
| Tue | 8:00am – 9:00pm |
| Wed | 8:00am – 9:00pm |
| Thu | 8:00am – 9:00pm |
| Fri | 8:00am – 9:00pm |
| Sat | 8:00am – 9:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 6:00pm |
| Tue | 7:00am – 6:00pm |
| Wed | 7:00am – 6:00pm |
| Thu | 7:00am – 6:00pm |
| Fri | 7:00am – 6:00pm |
| Sat | 8:00am – 5:00pm |
See all dealerships near Las Vegas, NV that carry Dodge, Jeep, Chrysler, RAM
Overall Rating:
3.9 (out of 5)
71% recommend this dealer
109 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
I bought a vehicle from Desert 215 Superstore back in
I bought a vehicle from Desert 215 Superstore back in 2021 and purchased GAP insurance through their finance department. I recently paid off my vehicle and was owed a GAP refund. I provided every single document they asked for—proof of payoff from my bank, all required forms, everything. Since April 2024, they have ghosted every call and every email. Not one response. Not one update. Nothing. I even had my attorney send a certified demand letter, and STILL no reply from their GAP/refund department or management. If you purchased GAP through them and expect a refund, don’t hold your breath. Based on my experience, you will NOT get it, no matter how many times you contact them or how much documentation you provide. This dealership is happy to take your money but refuses to honor the GAP refund process they sold me in the first place. Completely unprofessional and unacceptable.#CustomerServiceFail #DealershipScam #BuyerBeware #ConsumerAlert #RefundRunaround #CustomerWarning GAP refund issues GAP insurance scam GAP reimbursement delay Dealership not responding Customer service failure Finance department problems Refund not processed Ignored by dealership No communication from dealer Missing GAP refund Dealership avoiding customers GAP insurance refund complaint Desert 215 refund problem Buyer beware Desert 215 Unprofessional dealership experience#CarBuyingExperience #DealershipReview #AutoIndustryProblems#GAPInsurance #GAPRefund #GAPRefundIssues #GAPInsuranceProblem
Dealer Response
Hello TJ, We understand how frustrating this situation must feel. Your GAP refund concerns stem from a period when the dealership was under previous ownership. We’ve connected you with the team that currently manages those accounts, and it’s our hope that they continue to assist you effectively. While this matter falls outside our current operational responsibility, we wish we could do more to expedite a resolution. Your feedback helps us understand how past processes impact our guests and underscores the importance of clear communication at every stage. Thank you for sharing your experience. Clifford Nauenburg General Manager cliffordnauenburg@lithia.com
Maximum rating = 5
My husband and I visited Desert 215 Superstore on
My husband and I visited Desert 215 Superstore on Saturday, May 31st to look at a Ram truck he had his eye on. We went back on Tuesday, June 3rd, and that’s when we met Jasmine. From the moment she saw us, she greeted us with a warm smile and took us straight to the truck my husband was interested in. Even though Jasmine was new to the team, she did an absolutely wonderful job! She was professional, kind, and made us feel comfortable throughout the entire process. Thanks to her help, we ended up purchasing the truck that same day! Since the purchase, we’ve had a few minor issues with the vehicle, but every time I’ve reached out to Jasmine, she’s responded quickly and gone above and beyond to make sure we were taken care of. Her follow-up and service have truly been top-notch. So far, so good! Thank you, Jasmine, for your excellent customer service — we really appreciate you!
Dealer Response
Veronica, it's fantastic to hear that Jasmine made your experience at Desert 215 Superstore so positive and seamless. We're glad she could assist you with the Ram truck purchase and provide excellent follow-up service. Thanks for sharing this wonderful feedback!
Maximum rating = 5
I went to this dealership to look at a few cars and it
I went to this dealership to look at a few cars and it turned out two of them were just about the same price so I said to the salesman How about this other car and he made a comment saying oh well that one’s 35,000 like I couldn’t afford it. So I asked him OK what’s the lowest cash price out the door he would go. He told me they didn’t do that there. I said well can you ask the manager and he said no because he won’t do it he said they won’t go even a penny less I was totally baffled by this, I said you’re not even doing good customer service he said to me it’s not about customer service hello since when are things not about customer service totally unbelievable
Dealer Response
It's disappointing to hear about your experience with our sales team. We strive for excellent customer service. I apologize for any frustration caused, and I'd be happy to discuss this further if you're willing. Please feel free to reach out at your convenience. Thank you, Steve Boyd - General Sales Manager - steveboyd@desert215.com
Maximum rating = 5
We strive to provide the Las Vegas area with budget-friendly vehicles that not only look great, but get the job done. Our vast selection includes many of the Jeep, Ram, Dodge and Chrysler vehicles, including You won’t find pushy salespeople at our dealership. We’ve only been here since 2016, but since then we’ve stood out in the automotive industry. Our staff focus on our customers in order to help them get the best deal possible. It’s part of the reason why we received the Customer 1st Award for Excellence. This award highlights the customer-oriented policy we have, as well as the stellar teamwork and communication that the Desert 215 Superstore uses in order to provide such excellent service. This customer-driven service combined with our low, up-front pricing creates a stress-free environment our customers love, and the electronic price tags make the car buying process even easier. We encourage our customers to make informed buying decisions. That’s why if you have any questions, our knowledgeable team is ready to help you. It doesn’t matter if you need things done in a hurry or if you are looking to take your time and really get to know your vehicle or service facility. Our team can go at your pace. Reliability and integrity are vital to any healthy dealership, and that’s what you’ll see at Desert 215 Superstore.
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