Lithia Chrysler Jeep Dodge of Missoula

When I bought my Kia from this dealership, they didn't inform me that Kias are almost impossible to inspire because they were one of the most stolen cars in the country. On top of that, after I signed the paperwork, they still had the car for almost a week while I got insurance and STILL didn't have the deal completely done by the time I took it off the lot and were almost trying to tell me to bring the car back despite me putting down almost $1,500!!!! As if THAT wasn't bad enough, I was assured there were, not one, but TWO warranties on this car, a factory warranty AND dealership warranty. My car started having problems, I took it to a local dealership where I was, less than 3 months later, and was told the Factory warranty was EXPIRED!!!! I am a traveler for work. So, I was all the way across the country and couldn't take it back to the dealership. I called to confron them about it, but, go figure, never got a call back. I had to put $2,000 in this car to fix it!!!! WHATEVER YOU DO DONT GO TO THEM!!! They are LIARS, thieves, and cheats!!!! They should be glad I'm not close enough to come into their dealership and make a SCENE!!!!

If I could leave a negative star, I would ! This shop was horrible from start to finish. Our service man, Justin was completely detached from us as a customer and as a service person taking care of my cars warranty issues. After much t8me had past e called and texted, Justin would never bother to call back , answer his direct line or even a quick text. I finally had to call the parts department to actually get someone to answer the phone. I understand there were computer and phone issues for a week but, this horrible service went on for 3 weeks. I was told the part came in late, then I was told they found another issue and were fixing that too, ok I understood that can happen. However, after days of trying to get our service representative, Justin, to answer his direct line, we were told the mechanic made a mistake when he fixed the 2nd repair and that had to be redone so, another week in the shop. When I finally was told my car was done and I picked it up there was a gouge on the right side of the car on the fender top side. It was obvious it was from someone dropping a tool onto it. This car was my 1st new car in 30 years and I treated like iamy baby and it was never parked by another car in any lot and always garaged.( I also told Justin about the care I took of my car and he told me his wife was the same way ) I called and left a message about the damage (I picked it up on a Sunday, they left my fob in the car and were closed that day) of course when I called and left a message and texted about this issue there was not call or text back. At this point I just decided to wash my hands of this shop and will NEVER use them again. In my 55 years I have never had such horrible and been treated so bad. They have no care for their customers at all. I also gave the dealership over two weeks to respond to the damage on my car and all issues with service before leaving a bad review. Just goes to,show how horrible this dealership/ service department really is.

Lythia can’t please every one. I know they really try. LYTHIA DODGE has treated this family with respect…and professionalism. Thank you sales team and now service. These folks are awesome to be associated with. Ps. Vacuum and wash? Seriously I’m going back for another mopar in our stall.