Gladstone Dodge Chrysler Jeep RAM

Absolutely Frustrating Experience at Gladstone Jeep Leasing a new Jeep from Gladstone Jeep earlier this month has been the worst car-buying experience I’ve ever had. And that’s saying something — I’ve purchased four vehicles from Gladstone Dodge/Jeep over the years. During the test drive, I noticed two issues with the brand-new SUV: 1. It drifted to the right when the wheel was straight. 2. There was a high-pitched, whistling sound (like a teapot) coming from the moonroof or windshield. My salesperson assured me both would be fixed, so I moved forward — big mistake. The day after I took it home, the Jeep wouldn’t start while I was at the grocery store. Multiple error messages popped up. I texted my salesperson photos — no response. Eventually, the SUV started again, and I got it home. Since I was already scheduled to bring it in Tuesday for the other issues, I added the starting problem to the list. I dropped the vehicle off — only to be told I needed an appointment. Why was I told to bring it in then? I made an appointment for Thursday at 7 a.m. and requested a loaner, which they agreed to. I showed up at 7 a.m., only to be told after 20 minutes that the person who handles loaners wouldn’t be in until 8. So why make a 7 a.m. appointment? They offered a Charger instead of a similar SUV — at that point I just wanted to get out of there. They kept the Jeep until Tuesday. When I returned, only the alignment issue had been resolved. The whistling sound? They claimed it was “normal” and that a similar model made the same noise. I rode in a coworker’s identical Jeep — no noise. Clearly not “normal.” As for the starting issue, they said they weren’t sure what caused it but were “hoping” a computer update would fix it. It didn’t. The Jeep wouldn’t start again a week later. To make things worse, my temporary tags expire tomorrow. I went in today to pick up my plates — nothing. The vehicle hadn’t even been registered. They blamed me, saying they didn’t have updated proof of insurance. But no one ever called, texted, or emailed to ask for it. This dealership is incredibly disorganized, unresponsive, and frustrating to work with. After being a loyal customer for years, this experience completely changed my opinion. I won’t be returning — and I strongly suggest others avoid Gladstone Jeep as well.

I just bought my third car second Jeep (2025 Wrangler JLU) from Gladstone Jeep. My salesperson was Audrey. She was very nice and easy to work with. She did a great job and has followed up with me since. Very professional. The whole process was very easy! Working with the finance folks (sorry I cannot remember your name Sir) where very nice and went out of their way to make sure I got a very good deal. I'm very happy with my buying experience and I will be back again to buy my next Jeep! Thank you all for the great experience. :)

I said going forward I would never again set one foot on Gladstone Dodge service dept again , and I meant it after the experience I had earlier this year and the services I paid for without consent it happened to be my closest service center (2 mi ) for my Jeep Wrangler I owned , so going forward. I also made sure that I bought nothing that would need servicing from from this dealer , some from the minute I felt like I was may be experiencing a problem. I traded it in rather than even service it, and as long as I live in the vicinity where Gladstone Dodge will be my service center. I will never own a vehicle that goes there. You can keep your three free oil changes you offered me for your incompetence. Funny I was reading the reviews and it said customer say this place is great for oil changes wow seeing how they forgot to put oil in my jeep and I had to have it towed. It’s even been one month since I got my new vehicle, but I have never forgotten them..