2017 W Jesse James Rd
Excelsior Springs, MO 64024
Sales: 816-630-9707
Used Cars: 816-630-9707
Sales Department
| Sun | Closed |
| Mon | 8:30am – 7:00pm |
| Tue | 8:30am – 7:00pm |
| Wed | 8:30am – 7:00pm |
| Thu | 8:30am – 7:00pm |
| Fri | 8:00am – 6:00pm |
| Sat | 8:30am – 5:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 5:30pm |
| Tue | 7:30am – 5:30pm |
| Wed | 7:30am – 5:30pm |
| Thu | 7:30am – 5:30pm |
| Fri | 7:30am – 5:30pm |
| Sat | 8:30am – 1:00pm |
See all dealerships near Excelsior Springs, MO that carry Dodge, Jeep, Chrysler, RAM
Overall Rating:
2.9 (out of 5)
81% recommend this dealer
132 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Purchase vehicle on July 31st 2025 having brake,
Purchase vehicle on July 31st 2025 having brake, electrical and transmission issues. Refuse to look at the vehicle. Lied too over and over. Logan, Red, Tyler tried contacting GM guess he's just as much as a crook also.
Maximum rating = 5
This has been the worst experience buying a vehicle.
This has been the worst experience buying a vehicle. We have owned a Wagoneer for two years and have had nothing but issues out of the Wagoneer. First, it was the air conditioning that went out, then it was several error codes, and in addition to it, just not starting in the middle of a parking lot. When we called the dealership, they said this is normal. I find nothing about a vehicle that is expensive like a Wagoneer to be normal. Now, the batteries are dead and now we need to spend $1000 to replace the batteries after only having the vehicle for two years. It appears that the dealership does not value the fact that we have purchased two vehicles from them. I am not asking for them to cover all cost of everything. However, this car has had nothing but issues for the two years we’ve owned it.
Dealer Response
Your review does not reflect the reality of how we’ve handled your situation. Over the 70,000 miles you’ve owned your Wagoneer, you’ve had a few issues, and Heartland has stepped up every time. Most recently, when your husband called on a Friday night saying the vehicle wouldn’t start and you needed transportation, we immediately arranged assistance. By Saturday morning, we sent a driver two hours to you with a loaner vehicle, loaded your Wagoneer, and brought it two hours back to the dealership. First thing Monday morning, it went into service. We diagnosed bad batteries, replaced them, and did not charge you for the transport, the tow, or the delivery of the loaner. Given these facts, your statement that we “do not value” your business after you purchased two vehicles from us is baseless. We went above and beyond, and your characterization of our efforts is unfair and inaccurate. If you want to discuss the facts further, I’m available. Grant White
Maximum rating = 5
Misleading on the price.
Misleading on the price. Was told the price i saw was the price plus Dealer's fees. Got paperwork and different price. Was told would be taken care of. Afterall was said and done was told that it was not being taken care of and that they stand behind their stuff. Was told this was in details when it is not. It was a trade allowance that makes it out to be a finance rebate.
Maximum rating = 5
Ready for a new or used car truck or SUV? Heartland CDJR is the only Chrysler Dodge Jeep and Ram dealer in the Kansas City area to include a FREE Lifetime Powertrain Warranty on ALL New Vehicle Purchases for unlimited time and unlimited miles. Our 1-Price pledge is to give you our best price the first time. Our customers love their car buying experience without the back and forth haggling or time consuming negotiations. Visit our Excelsior Springs MO dealership to experience the easier way to buy at a value unmatched by our competitors.
Where Nice People Buy From Nice People!
Find out what your used car is worth with our appraisal tool.