John Morlan Chrysler Dodge Jeep

On February 14, 2025, I brought my vehicle to John Morlan after an alert appeared on the UConnect system. George Sanders reviewed the concern and had a technician diagnose the issue. They claimed it was a “code mismatch” because the VIN on the EPS didn’t match, quoted $1,411 for repairs, and insisted the problem was due to a prior wreck—saying outright, “there’s nothing we can do to help you.” When I questioned the diagnosis, Sanders became argumentative and tried to back it up with photos. I asked him to call my third-party insurance company to help verify coverage. During that call, he told them the vehicle had been wrecked, which led both the insurance company and John Morlan to deny any responsibility or support. Still not convinced, I took the vehicle to Autry Morlan in Sikeston on May 1. They quickly and correctly diagnosed the actual issue: a faulty antenna. It was a simple problem fully covered under warranty. The alert is now gone, and the issue is resolved—no thanks to John Morlan’s team and certainly not worth the $1,411 misquote. This experience was frustrating and disappointing. I was misdiagnosed, dismissed, and made to feel like the burden was mine. I will not return to John Morlan and strongly caution others—if you value accuracy, professionalism, and integrity, look elsewhere.

Bought a new Gladiator Rubicon a year or so ago. It actually was a 2021 that never sold. Probably because it was red and expensive. I always buy new vehicles. But this truck was exactly what I was looking for. I asked about the warranty and was assured it would be even better than new vehicles. The back up battery for the stop/start system went out. Only 8250 miles on the vehicle but the battery wasn't covered because they classified this vehicle, that never sold, as used. $387 for a battery. Owner just joked and said everything is going up. I was basically lied to about the warranty on this vehicle. Morlan blamed the salesman. And still charged me $387 for a battery on a vehicle with less than 10,000 miles on it.

Bought our Grand Cherokee from them and they were very helpful with the purchase and showing us all the bells and whistles on our new Jeep.