1470 Highway 98 East
Columbia, MS 39429

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Sales: 855-570-3606

Used Cars: 855-544-0181

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 7:00pm
Tue 8:30am – 7:00pm
Wed 8:30am – 7:00pm
Thu 8:30am – 7:00pm
Fri 8:30am – 7:00pm
Sat 8:30am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of Walt Massey Chrysler Dodge Jeep Ram Columbia

Overall Rating:

4.5 (out of 5)

92% recommend this dealer

94 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

They lied about rotten my tires and said they did but

Reviewed by cieara08December 18, 2025

They lied about rotten my tires and said they did but they didn’t rotate my tires and I paid to have them rotated! They lied about it and said they did but they didn't and still charged me for it. My husband made sure to look at them before it went in and when we got it back just to see and sure enough they lied!!!!

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

We’re sorry to hear about this and understand how frustrating that must be, especially when you specifically paid for a service that wasn’t completed. That’s not the experience we want anyone to have. Our General Manager, Travis Cupples, will be reaching out to you directly to discuss what happened and work toward a resolution. You’re also welcome to contact him at 601-424-5231 so we can make this right.

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Called and made an appointment for my oil change in my

Reviewed by fortenberrycody21December 15, 2025

Called and made an appointment for my oil change in my 2016 dodge challenger hellcat. I asked the lady on the phone how much would it be and she asked me what kind of car do I have and I told her I have a 201) dodge challenger hellcat and she told me we have a promotion going on you get inspection, tire rotation and oil change for $59 before tax. When I get there and my car gets done with oil change I hear my car start up then immediately after I hear my car engine getting revived excessively. Then after all of that I go to pay and the lady that is checking me out tells me my total for my oil change is $269.44. After I was told it was $59 before tax right before I drove up there.

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

We’re very sorry to hear about this experience. We understand how frustrating it is to be quoted one price over the phone and then charged something very different at checkout, especially after taking the time to come in for an appointment. That’s not acceptable, and we can also appreciate why the way your vehicle was handled would be concerning. We’d like the opportunity to look into what happened with the pricing and the service performed and make sure this is addressed properly. Please reach out to us directly so we can review the details and work toward a resolution. Your trust matters to us, and we’d like the chance to make this right.

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Awesome service checked everything and kept me updated,

Reviewed by ashleynm654December 11, 2025

Awesome service checked everything and kept me updated, friendly and knowledgeable service highly recommended dealership

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

We’re glad to hear you had an awesome experience! Keeping you informed while providing friendly, knowledgeable service is exactly what we strive for. We truly appreciate the recommendation and your trust in our team.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Walt Massey Chrysler Dodge Jeep Ram Columbia

At Walt Massey Chrysler, Dodge, Jeep, RAM in Columbia, MS, we’re more than a dealership — we’re your partner on the road. Proudly serving Columbia, Hattiesburg, McComb, and Tylertown, we offer a wide selection of new and pre-owned vehicles, including the RAM 1500, Jeep Wrangler, Dodge Charger, and Chrysler Pacifica. Our customer-first approach ensures transparent pricing, expert guidance, and a personalized experience. Plus, our certified technicians keep your vehicle running its best with genuine parts. Visit us today and discover why so many drivers trust Walt Massey for all their automotive needs.

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