Jeff Belzer Roseville CDJR

I never write reviews first off. So the fact I’m writing this should tell you everything you need to know about my experience. I will start off by saying car shopping is one of the least pleasant experiences in life in my opinion. Generally there’s a lot of shenanigans that I don’t have the time or patience for. I called and inquired about a vehicle I saw online. The vehicle was still in transit. The salesman (Kevin) had informed me he would contact me when it arrived. I’ve heard this a few times over the last few weeks. I have never actually gotten a call “when the vehicle arrives”. It’s miraculously always sold when I contact them again regarding said vehicle. Kevin called me while the truck was legitimately sitting in the middle of the lot. It looked like it just rolled off the car trailer. I was shocked. +1 for actually contacting me. I asked him if he could hold it for me If I put money down. Unfortunately they aren’t able to do that. He then informed me that the vehicle had to go through an inspection the following day before it could even be eligible for sale. At this point I was concerned that I would loose out on the vehicle because of the drive I had and how quickly they were selling. Kevin informed me the best they could was a travel hold. Basically that means if I am on my way they are allowed to hold the vehicle for me. Which isn’t great but I understand. I was a remote buyer from SE Wisconsin in the Milwaukee area. This is a 5+ hour drive for me. I said I would be there first thing in the morning to look at it. Kevin informed me to hold out because if there were something that needed to get fixed on the vehicle and they didn’t have the part he didn’t want me to waste the time driving for nothing. A few hours later the vehicle made it through inspection with no problems. At that point Kevin contacted me and gave me the news it was officially for sale. It was around 11:40 am at this point. He informed me they could do a travel hold. This meant as i was driving and on my way they would hold it for me. That was a huge relief. So I left work and started my drive. Weather and traffic pushed my arrival time past the normal operating hours. I explained this. He told me not to worry. On the way he sent me paperwork to fill out( I had a co driver to help) so the process could start. I got there at 6pm. The truck was clean and ready to go. Kevin was pleasant to deal with and friendly even though he was working past his scheduled shift. After we completed our portion of the paperwork we moved onto the financing. Max had everything prepared as far out as he could to help speed the process along. He was easy to work with, personable, and wasn’t pushy on add ons. The whole process took a little more than an hour and went what I would consider smooth and effortless. After all I had to turn around and drive 5 hours back home. I would highly recommend working with either of these 2 gentlemen.

Eric is a great salesman! All of the team were awesome! Will definitely recommend. Will definitely be a customer.

Just another bad experience in a long line of dissapointments. Brought car in on Wednesday 8am with two minor issues. Got a call Thursday 4:30 asking to confirm my issues. Obviously they were just starting to work on my car after having it two full days. Service writer had asked for exact problems at intake. He asked questions so he knew details. Why make appointments? had to change weekend plans due to their poor performance. Done with Belzer dealerships