Coon Rapids Chrysler Dodge Jeep Ram

Brought my Jeep in because the "Service all wheel drive" light came on. After being charged over $200 for diagnostics I was told that it needed a new PTU. I agreed to the service and left my Jeep with them to fix. After 5 WEEKS (you read that right - 5 WEEKS) they still hadn't fixed the vehicle because they couldn't find a PTU. A Jeep dealership can't find a part for a 5 year old Jeep? Communication was almost nonexistent. It was a disgusting experience and I will never do business with Coon Rapids Chrysler Dodge Jeep Ram again!

The cost for initial diagnostic is out of hand. They wanted to charge me $700 for AC diag and $260 for check eng light. Out of control.

I bought a 2020 Jeep Trailhawk at 53k miles in September of 2023 and am a certified pre owner. Since then it has been nothing but a heartache and trouble on me and my family. In February of 2024 at 63k miles I learned my transfer case went out in which Jeep was having issues and did not get me the part for almost 3 months leaving me without a vehicle for at least two weeks until my warranty covered the loaner vehicle and rental. Since then the back up camera went in and out which was just minor and I didn’t think anything of it. Now come March of 2025 at 93k miles my vehicle has had multiple repairs. I took it to Coon Rapids Jeep around March 23 stating that the timing chain and radiator were now broken. After having my vehicle for 10 days the vehicle then stopped on me again and I took it back to the dealer which they now stated the electrical computer monitor system was the problem. They then stated after 2/3 days that it was fixed but that my struts on both sides were broken and that the part was back ordered for 2-3 months. A week ago they stated that the part did come in and that it would be getting fixed. Now they are still working on my struts which was never diagnosed when they did a full diagnostic in March but all of a sudden after the ECM was fixed is now broken. The struts is an 1.5 hour job on each side but my vehicle still has not been fixed. While I have been provided a loaner vehicle I am still required to pay my $650 car payment which has the extended warranty which I pay for that is covering all of these fixes but have been provided no proof that the struts have been broken. I also have been in touch with Jeep consumer who promised me in April that they would review my case and pay for two months worth of car notes for my vehicle. They are now stating that they will not pay that and I pretty much am out of luck. I would not recommend this place for buying, service or Jeep at all because the vehicles seem to be faulty and no one takes blame or will just replace the vehicle. I am 8 months pregnant and have been under significant stress with all of the run around about what is going on with my vehicle and what compensation me and my family will receive.