Jeff Belzer's Lakeville

I came in nearly a week and a half prior to purchasing the vehicle and viewed it immediately after it arrived, before any detailing or body work had been completed. The following day, I called and committed to purchasing the truck. At that time, I was told the vehicle would have recalls completed, body work finished, and undergo a thorough detailing prior to delivery. I returned this evening to pick up the truck. Unfortunately, I was somewhat rushed as I had my children with me and was unable to inspect the vehicle as closely as I normally would. Once home, it became very apparent that the vehicle was never properly detailed. The interior still contained dirt, dog hair, peanuts under the seats and floor mats, melted candy in the carpet, and all windows and the windshield were badly smeared. In addition to the poor interior condition, the area where body work was performed was unacceptable. The entire box panel and part of the cab were covered in overspray, showing a clear lack of attention to detail and quality control. I fully understand this was a used vehicle, but the condition it was delivered in is not acceptable—especially after spending over $37,000. Quite honestly, my young children could have done a better job cleaning it. Now, I am left needing to spend an additional $300–$400 for professional detailing and $200–$300 more to have the overspray properly removed. In my opinion, a “one price, best price” dealership should reflect that philosophy in workmanship and attention to detail. Unfortunately, this experience did not meet that standard in either the body shop or the detailing process. That said, I do want to acknowledge that my salesperson was responsive and professional, the finance manager was pleasant to work with, and the OnStar setup representative was also helpful. If I were to return to Jeff Belzer in the future, it would be because of the office staff and sales team—not for service, detailing, or body work. Overall, this was a very disappointing delivery experience at a well-known, high-volume dealership, and one that fell far short of expectations.

This dealer always gets me in and out quickly. The advisors are always friendly, even when things are crazy busy. They're always professional.

Dealership had the vehicle that I had an interest in purchasing and were accommodating with my schedule.