4395 14 Mile Rd NE
Rockford, MI 49341

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Sales: 877-438-4796

Used Cars: 888-256-5661

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 6:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 2:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat Closed

Reviews of Graff Chrysler Dodge Jeep Ram

Overall Rating:

4.8 (out of 5)

96% recommend this dealer

26 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Ross was an absolute pleasure to work with.

Reviewed by sobrien10November 20, 2025

Ross was an absolute pleasure to work with. I feel like Ross truly is in the business to help people and is a very genuine person. Thank you Ross and Graff.

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

When I made the appointment I stated I needed new tires

Reviewed by paddymNovember 17, 2025

When I made the appointment I stated I needed new tires so give me a quote. Why wasn't I given the quote prior to the appointment so if I wanted tires they could have been installed that day? I dropped the Jeep off in the morning and left it there all day. When I went to pick it up I was told I needed new rear brakes, once again why was I not told of this before I picked up so the new brakes could have been installed that day. Now I did receive a call in the morning telling me my battery was bad and did I want a six hundred dollar replacement ? Really for that kind of money I can buy four Interstate batteries.

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Great service every time I bring my vehicle in or they

Reviewed by njnordfjordNovember 15, 2025

Great service every time I bring my vehicle in or they pick it up and deliver it with a loaner when available

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Graff Chrysler Dodge Jeep Ram

The team at Graff Chrysler Dodge Jeep Ram would like to welcome you to our dealership in Rockford where we're confident you'll find the vehicles you're looking for at a price you can afford. Come and check out our full selection of new Chrysler Dodge Jeep or Ram vehicles or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on our professional finance team will help you get settled with a competitive financing or lease plan.

When you're looking for quality auto maintenance and repairs needs in greater Grand Rapids you can count on our team.

Ready to buy? Get a price quote before visiting the dealership.

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  • No cost, no-hassle negotiation
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