Dodge, Jeep and Chrysler
New Car Dealership in Woburn, MA
Overall Rating
4.8/5
Read dealer reviews
Lawless Chrysler Dodge Jeep Ram is a Chrysler Five Star Dealer and we do our utmost to make sure that each and every one of our guests feels completely satisfied. We bring over fifty years of professional sales and service to the community. We have the knowledge, experience and strong desire to ensure our customer gets the best in quality service.
Lawless Chrysler Dodge Jeep RAM's service reps and mechanics are Dodge trained and utilize the latest cutting edge technology to keep your car running smoothly.
Lawless Chrysler Dodge Jeep RAM Reviews
Overall Rating
4.8/5
324 out of 337 people recommended this dealer
Overall Facilities:
2.8/5
poor service department
Reviewed by anonymous
in woburn
November 22, 2019
Car sales were great and everyone was helpful. However, when it comes time for repairs the service center is poor. Very polite and respectful but they have had my car for 4 days with no phone call or updates. Trying to contact them is impossible, ive been calling 2-3 times the past few days with no answer. Ive left a few messages but havnt heard anything. I had to go in there and talk to someone in person to get an update and ive been hearing the same thing for 3 days..your cars not done yet. Sales is great but id consider going somewhere else for a car in case you need repairs unless you dont mind going without a car for multiple days and cant call them.
Worst dealer ever — stay away!
Reviewed by Jane Friedlander
in Boston, MA
August 20, 2019
I spent thousands of dollars getting my old Grand Cherokee fixed, and asked the service manager to please check everything. The day after I picked up my car, the brakes totally failed. There was no fluid in the brake system. I could have been killed. Ever try to drive without brakes?
The next time I needed a repair, they told me my car was junk and not worth fixing —after I had already spent thousands on repairs on a used vehicle I had bought from them.
So, I bought a brand new Jeep. The saleman was nice enough, but I was fed a bunch of BS about financing. I had a cashier’s check in my purse for $20,000 when I walked in the door. I was going to buy a car that day, and I intended to pay cash.
They flat out refused to work with me to accept a cash payment from me beyond the bank check. They absolutely, unequivocally insisted that I must use financing. Then their finance department ran about two dozen credit applications in my name, which negatively impacted my credit rating. During all this delay and back-and-forth, the finance manager did old car sales tricks of pretending to go talk to his boss to get me a special deal (I knew everyone except him and the salesman had gone home) and then made a mistake on the paperwork. I had to go back twice to fix the paperwork. Then he said he needed me to make an addition cash payment to them of $1000 and demanded I come in a third time to bring it to the office, and said my personal check would not be accepted.
A few months after all this nonsense, I got a recall notice from GM. I called Lawless for an appointment and got voicemail, so I left a message. They never returned my call. I left three voice messages asking for a service appointment that they never returned. I do not know why I even bothered. I called a different Jeep dealer, McGovern in Newton, who answered the phone and cheerfully scheduled my appointment immediately.
I wish I could give them negative stars. Lawless sucks and I regret giving them my business. I will never go back.
Great Buying Experience
Reviewed by Christopher
in Woburn, MA
January 19, 2017
Sales experience was very easy and without pressure. I would recommend Derek to anyone and I will be back again.
