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Lawless Chrysler Dodge Jeep RAM

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• Dealer Reviews

Dodge, Jeep and Chrysler New Car Dealership in Woburn, MA

Overall Rating

4.8/5

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Lawless Chrysler Dodge Jeep Ram is a Chrysler Five Star Dealer and we do our utmost to make sure that each and every one of our guests feels completely satisfied. We bring over fifty years of professional sales and service to the community. We have the knowledge, experience and strong desire to ensure our customer gets the best in quality service.

Need service for your new Dodge or Jeep? Lawless Chrysler Dodge Jeep RAM's Dodge-trained mechanics can help.

Lawless Chrysler Dodge Jeep RAM Reviews

Overall Rating

4.8/5

324 out of 336 people recommended this dealer

Customer Service:

2.3/5

Buying Process:

2.7/5

Quality of Repair:

1/5

Overall Facilities:

3.3/5

Worst dealer ever — stay away!

Overall Rating:

1/5

Customer Service:

1/5

Buying Process:

1/5

Quality of Repair:

1/5

Overall Facilities:

N/A

Reviewed by Jane Friedlander
in Boston, MA
August 20, 2019

I spent thousands of dollars getting my old Grand Cherokee fixed, and asked the service manager to please check everything. The day after I picked up my car, the brakes totally failed. There was no fluid in the brake system. I could have been killed. Ever try to drive without brakes? The next time I needed a repair, they told me my car was junk and not worth fixing —after I had already spent thousands on repairs on a used vehicle I had bought from them. So, I bought a brand new Jeep. The saleman was nice enough, but I was fed a bunch of BS about financing. I had a cashier’s check in my purse for $20,000 when I walked in the door. I was going to buy a car that day, and I intended to pay cash. They flat out refused to work with me to accept a cash payment from me beyond the bank check. They absolutely, unequivocally insisted that I must use financing. Then their finance department ran about two dozen credit applications in my name, which negatively impacted my credit rating. During all this delay and back-and-forth, the finance manager did old car sales tricks of pretending to go talk to his boss to get me a special deal (I knew everyone except him and the salesman had gone home) and then made a mistake on the paperwork. I had to go back twice to fix the paperwork. Then he said he needed me to make an addition cash payment to them of $1000 and demanded I come in a third time to bring it to the office, and said my personal check would not be accepted. A few months after all this nonsense, I got a recall notice from GM. I called Lawless for an appointment and got voicemail, so I left a message. They never returned my call. I left three voice messages asking for a service appointment that they never returned. I do not know why I even bothered. I called a different Jeep dealer, McGovern in Newton, who answered the phone and cheerfully scheduled my appointment immediately. I wish I could give them negative stars. Lawless sucks and I regret giving them my business. I will never go back.

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Good Luck

Overall Rating:

1/5

Customer Service:

1/5

Buying Process:

3/5

Quality of Repair:

1/5

Overall Facilities:

2/5

Reviewed by Jeep Lover
in Woburn, Massachusetts
August 13, 2019

TERRIBLE! They are dishonest and embody the typical stereotype of car salespeople. Avoid at all costs. If you review Massachusetts consumer affairs site, they have countless complaints for a reason. Just go somewhere else.

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Great Buying Experience

Overall Rating:

5/5

Customer Service:

5/5

Buying Process:

5/5

Quality of Repair:

N/A

Overall Facilities:

5/5

Reviewed by Christopher
in Woburn, MA
January 19, 2017

Sales experience was very easy and without pressure. I would recommend Derek to anyone and I will be back again.

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Dealership Contact Information

Lawless Chrysler Dodge Jeep RAM 196 Lexington St
Woburn, MA 01801

Sales: 781-218-3505
Used Cars: 781-241-9685

Sales Department Hours

	Sun	Mon	Tue	Wed	Thu	Fri	Sat
Open	12:00pm	9:00am	9:00am	9:00am	9:00am	9:00am	9:00am
Close	5:00pm	8:30pm	8:30pm	8:30pm	8:30pm	6:00pm	5:00pm

Service Department Hours

	Sun	Mon	Tue	Wed	Thu	Fri	Sat
Open	Closed	7:00am	7:00am	7:00am	7:00am	7:00am	8:00am
Close	Closed	6:00pm	6:00pm	6:00pm	6:00pm	6:00pm	4:00pm

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