Priority Chrysler Dodge Jeep Ram of Salisbury

This is one of the most backwards dealerships. The sales associate lied to me many times. He acted friendly and told me my car would get fixed. He even said they would set up an Uber for me on my return ride home which they didn't and the response from another associate was "I'm sorry he said that I will have to speak to him about that" The sales manager was telling me at length how there's a lack of communication in the company and how the boss comes in and yells at him in front of customers. Every time I called to figure out what was going on after the sales associate Harry gave me" update" whatever he was telling me would end up not being true. The people I was trying to get real answers from would audibly sigh and say something like, "Oh, yeah I know..." as if to say that they know this guy is unreliable. I don't know if this guy is the owners son or what but it was a very strange thing to see. Also the service manager Sam gave me the runaround so many times and I ended up spending $200 in Ubers that I really didn't need to. The lack of customer service was palpable. I live an hour away and I dropped my car off and then had to order a $45 Uber back home (which Harry had said would be provided) only for Sam to call me back 20 minutes later and say, "So, we can't fix your car because we don't specialize in Ford and we're going to send it to the dealership but they can't see the car until next Tuesday (1 week)". I said to him, "How did you not know that? How did you not know that you don't specialize in Ford and that there was a possibility you might have to send it to the dealer? You didn't even give me the option to wait. I would have waited and saved myself $200 in Uber fees (which accumulated over the week)". I couldn't justify spending another $45 immediately after spending $45 to get all the way back home. I wasn't going to let Sam's disregard for the customer cost me $90 right then and there. So they never fixed the car even after saying they would and when I say they it doesn't matter whether it's the sales associate or anyone else, they said they would. And in the end they ended up costing me $200 unnecessarily. I think none of it would have really been that big of a deal if they were just honest with me instead of lying and saying that they were going to do all these things that they never actually ended up doing. aAso the lack of consideration for the customer and the lack of knowledge: you would think the service manager knows whether they specialize in electric Ford vehicles are not. It makes you wonder how some people get their jobs especially when they're dealing with large amounts of other people's money.

Beware the dealership is extremely dishonest and untrustworthy. They removed an engine and turbo from my brand new truck with 30,000 miles and absolutely hacked it back in there. Oil has been leaking, the electrical is giving me issues and the owner personally called me to tell me they're not going to fix it and to pick it up Five minutes after dropping it off.

DO NOT shop your vehicle at this place under any circumstances. This outfit is a classic bait-and-switch as it gets. Quoted me a number, strung me along for days and then told me the deal is no longer available. The salesperson Dominic was awful and the general manager was rude. Incredibly unprofessional at every level. Don't walk away, run!