Dodge, Jeep and Chrysler
New Car Dealership in Natick, MA
Overall Rating
4.9/5
Read dealer reviews
Massachusetts Jeep dealer Brigham-Gill Chrysler Jeep Dodge Ram wants you to take control of New England's roads in an exciting Chrysler, Jeep, Dodge or Ram that you'll be proud to own. With a convenient location at 817 Worcester Road (Route 9) in Natick, MA, a friendly, experienced sales team waiting to help you and four great automotive brands in one place, our Massachusetts Jeep dealer offers convenience and quality customer service you won't find anywhere else.
Brigham-Gill Chrysler Jeep Dodge Ram's service reps and mechanics are Dodge trained and utilize the latest cutting edge technology to keep your car running smoothly.
Brigham-Gill Chrysler Jeep Dodge Ram Reviews
Overall Rating
4.9/5
402 out of 412 people recommended this dealer
Overall Facilities:
4.8/5
Completely ignored by sales
Reviewed by Mike
in Boston, MA
June 03, 2019
I visited the dealership at 4:45pm on a Saturday, assuming they would be open late on a weekend like most other dealerships. I was immediately told they were closing in 15 mins and couldn't help me out. I then scheduled a 1pm appointment for the next day to look at a brand new Jeep Grand Cherokee SRT, the most expensive model. I was told the car would be pulled out of the showroom and ready to go. When I showed up, the car was still inside and my salesman was busy with another customer. I was understanding and walked around the showroom for 30 minutes looking at other cars until the sales manager finally walked up to me. He told me that nobody can take the SRT model out for a test drive without going over financials first. I wasn't offended and told him sure, lets do it. He said he'd try to find someone to come help me. After another 15 mins of completely being ignored, I tracked down the sales associate I originally scheduled my appointment and told him I wasn't waiting around all day for him and I'm leaving. He said "OK". Nobody at this place was interested in helping the customer or even making a sale. I figured they'd be interested in selling an expensive car, it wasn't like I was trying to by a 20-year old used beater car. It seems like they had the impression that I couldn't afford the truck and were better off ignoring me. Little did they know I was going to buy the truck in cash. Their loss, I'll be driving to Rhode Island instead, which has a few dealerships with this limited edition model.
4th Jeep and will never go back again
Reviewed by Sam
in Boston
May 24, 2019
Do not ever go to this dealership. Everyone from sales, to finance to even management are all highly incompetent. I have never dealt with a business that has this many unprofessional employees. What should have been an enjoyable experience of buying a brand new car has been an absolute disaster. Craig in sales started off great but quickly showed his true colors of a typical sales man and passed the problems on to others. Jim in finance is highly unprofessional, didn’t even bother to shake hands, would not answer questions and could not wait to get me out of his office. Sarah in finance is by far the worst out of all of them. Her childlike behavior and condescending attitude reflects what type of person she is. The saying “the customer is always right” obviously was never instilled in her. Instead of exhibiting respect for customers she hangs up on them. As far as management goes, they don’t exist when customers have issues. They ignore endless phone calls and clearly do not want to take accountability for their useless employees
Best dealership in Massachusetts
Reviewed by SATISFIED CUSTOMER!!!
in Framingham
November 24, 2018
Great place to buy a new or used vehicle. Very friendly and knowledgeable people, Tyler Cabral Was a pleasure to deal with. Thank you guys and I'll be seeing you guys again in the future!!!!
Tim
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