103 Frederick Road
Thurmont, MD 21788

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 7:30pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 7:30pm
Tue 7:00am – 7:30pm
Wed 7:00am – 7:30pm
Thu 7:00am – 7:30pm
Fri 7:00am – 7:30pm
Sat 7:30am – 6:00pm

Reviews of Criswell Chrysler Dodge Jeep RAM of Thurmont

Overall Rating:

4.3 (out of 5)

94% recommend this dealer

231 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

What a joke!

Reviewed by brad from njJanuary 09, 2026

What a joke! They lowballed me on my trade. I guess they don’t want to sell cars or they just think the consumer is stupid. Extremely hard pass!!!

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Went to Criswell CDJR in hopes of trading my Hyundai in

Reviewed by BigLewSeptember 29, 2025

Went to Criswell CDJR in hopes of trading my Hyundai in for a new Dart! The entire team went above and beyond to assist and make our purchase hassle and stress free! Caroline is very knowledgeable and helped us with all the technical details of this highy sophisticated PHEV. Bill Devine, sales manager, took time to explain the transaction in great detail. We did not feel pressured at all. Jeff Duncan, Finance Manager, reviewed all of our options and was great in helping us make the decision to lease! And even though it was a busy Saturday, Doug Martin, General Manager, took time to come and greet us and thank us for our business! I HIGHLY recommend Criswell CDJR if you want to be treated with respect and feel valued as a customer!

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Our friendly and professional team is dedicated to delivering a fantastic car buying event, and it's wonderful to know we exceeded your expectations. Thanks again for choosing Criswell of Thurmont and taking the time to share this great review.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Anthony assisted us on buying a new car recently.

Reviewed by KatieBrewSeptember 24, 2025

Anthony assisted us on buying a new car recently. He wasn't our salesman but since we purchased a new car and a used car, he assisted us with the new car process. He was very nice and professional! He was extremely knowledgeable of the new car and process needed to get us out the door fast. If you're in the market for new car, I highly recommend Anthony

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Thank you for choosing Criswell of Thurmont and taking the time to highlight the efforts of our staff. We value the opportunity to work with you and are happy to see you were pleased with your overall experience. Don't hesitate to reach out if we can be of assistance with any of your future automotive needs.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

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