Dodge, Jeep and Chrysler
New Car Dealership in Hyattsville, MD
Overall Rating
2.6/5
Read dealer reviews
At DARCARS Automotive Group, our goal is to take customer service to a whole new level. We don't want you to be just satisfied. We want you to love every aspect of your interaction with us... From sales and financing to parts and service and all touch points in between. We realize that we cannot use our own yardstick to judge our success. Rather it is your overall experience, and the enjoyment it brings, that will determine whether we have reached our goals. With that in mind, we hope you're ready to become one of the very happy people who call themselves a DARCARS customer.
And for service for your new Dodge, Jeep or Chrysler, DARCARS Chrysler Dodge Jeep Ram of New Carrollton is the place to go in Hyattsville. DARCARS Chrysler Dodge Jeep Ram of New Carrollton has certified mechanics that can help keep your new car up and running. Keeping your car running safely is important to you, right? So make sure to use the experts for your service needs!
DARCARS Chrysler Dodge Jeep Ram of New Carrollton Reviews
Overall Rating
2.6/5
10 out of 23 people recommended this dealer
Disreputable and underhanded
Reviewed by Jordan Harrison
in Alto
December 29, 2020
Found a lightly used Ford F-250 on their website and called to ask questions and negotiate a deal. Worked out a price with a sales person and asked if they wanted a deposit, to hold the truck for us since it was Christmas Eve and they would be closing early. They sent the form right before they closed, so we did not get it done that day. The next day was Christmas day so nothing happened. Emailed the credit authorization form on Saturday and they received and charged the $2,500 deposit to our card and they sent a receipt back to me.
So we figured everything was fine, we don’t live locally so we were arranging shipping and logistics to get it picked up this week and sent to us. Monday the 28th, less than a day and half after making the deposit to supposedly hold the truck for us, I get a text stating that the truck was sold that morning.
I was very angry and called and was put in touch with the used car sales manager, I asked what was going on and was told he sold the car himself that morning, and that he had no knowledge of my deposit on the truck, but then he contradicted himself and said that my sales guy had been trying to get ahold of me and he just assumed we didn’t want the vehicle anymore. The deposit was charged and receipt sent back to us on Saturday afternoon, so either the sales manager was lying to me or was more interested in making the sale himself.
I don’t recommend anyone deal with a business that takes your money to hold a vehicle and then sales it anyways. Very unprofessional and was basically told it was my fault and tough luck.
Take your business to a company that is trustworthy and is not just out to make a dollar!
Bad service
Reviewed by James
in Lanham MD
May 23, 2020
My transmission was going back and I took it in for service for two years they could not duplicate the problem so they could not fix it. After another year and not taking it to the shop I started having problems again at this point I took it back to the service warranty on the car has expired and now they have found several issues that need to be fixed and refuse to acknowledge the previous issue and work with me on getting it fixed. After picking my car up without them doing any work to it I drove it for three days and it stopped at a stoplight and would not turn back on I do not recommend going to the service dealer or anything about your car.
very bad experience
Reviewed by s
in Riverdale MD
October 02, 2018
After four business days, We didn't get a chance to look upon your car's problem. This is what I was told by the so-called assistant service manager Roland Ea. Very unprofessional and unwilling to work
