Dodge, Jeep and Chrysler
New Car Dealership in Gaithersburg, MD
Overall Rating
4.2/5
Read dealer reviews
We listen and you matter, because We're Driven by YOU! Check out our customer reviews and see why your friends and neighbors are shopping at Criswell Automotive. Criswell began as a family owned Chevrolet dealership in Gaithersburg in 1972. Today, we're still a family owned and operated business that has expanded to two locations and multiple dealerships including Chrysler Jeep Dodge RAM, Honda, Nissan, FIAT, Commercial Trucks and Isuzu Trucks.
At Criswell, you, the customer, are our first priority. Criswell's goal is to lead the way in providing our customers with outstanding sales and service.
Our certified mechanics know how to keep your new Dodge, Jeep or Chrysler fine tuned and safe. So if you are in Gaithersburg or the surrounding area, check out Criswell Chrysler Jeep Dodge RAM & FIAT!
Criswell Chrysler Jeep Dodge RAM & FIAT Reviews
Overall Rating
4.2/5
50 out of 61 people recommended this dealer
One of the smoothest car buying experiences!!
Reviewed by Cody
in Greencastle, PA
October 30, 2018
My salesman, Luis, was wonderful!! He was knowledgeable, patient, and took the time to fully understand what I wanted and how he could help me get it. It was one of the smoothest car buying experiences I have ever had. I was very satisfied with the sales manager, Ahsan, and his part of the deal making process. Not to mention F&I was fast and simple. I would highly reccomend Criswell to anyone in the market for a vehicle by one of their brands.
Worst service/ worst customer service
Reviewed by John Newtown
in Gaithersburg, MD
June 01, 2018
Copy of email to the supervisor/managers
Good evening Mr. Newport,
Per our telephone conversation today in reference to the 2011 Dodge Ram under Reyes. I just want to clarify that the vehicle was scheduled to be serviced on 05/30/18 at 8am. Vehicle was dropped off the evening of 5/29/18 so there wouldn’t be any delays. Since the vehicle has been dropped off, My husband has had to call multiple times to get updates and would be told different stories regarding the vehicles status; including that the tech has left home being the last communication by the staff at the servicing dept today. After speaking to you regarding this matter and expressing my concern for the lack of communication of the department to the customer (myself) you clearly said to me “feel welcome to pick up the vehicle”. I, honestly feel very disappointed in the way we have been treated as customers and consumers of Criswell. This has been by far the worst experience and to make matters worst, coming from a manager the worst way to handle a customer. I cannot express enough that a lot of people in Crisswell depend on customers to pay bills and should be treated a lot better. We are paying for a service and not getting service for free, not sure what the problem seem to be.
Thank you for your major attention to this matter.
Ps: To the managers added to this email please reconstruct training for your supervisors/managers/ employees to handle customers in a constructive and effective way to maintain efficiency in the business and growth of the company.
Update:6/1/18-To say the least vehicle was picked up today and no paperwork has been given because vehicle was simply sitting in their lot for 3nights 2days. How disappointing and to say the least that not an apology was given or explanation or anything. Way to go Criswell, great business your running here.
Terrible Experience
Reviewed by RB
in Annapolis MD
May 10, 2018
These people are dishonest. They do not honor their own posted prices. I made an appointment to look at a new 2018 Grand Cherokee SRV clearly priced on their website at $65,939. When the sales manager, Julius Green, wrote up their offer, the price of the vehicle was $70000, over $4000 more than the posted price on their website, and they were offering me $7000 less than Blue Book for my 2015 Grand Cherokee trade. Needless to say, I got up and left. These people wasted half my day.
