Dodge, Jeep and Chrysler
New Car Dealership in Baltimore, MD
Overall Rating
4.4/5
Read dealer reviews
Four generations of family success are a source of great pride. The Thompson family has never forgotten that the business success of the future depends on customer satisfaction today. That's the way it's always been and you have the Thompson family's word that it's the way it will always be.
On behalf of every member of the Thompson family:
Thank you for your support in the past and we look forward to serving your automotive needs in the future.
Thompson Chrysler Dodge Jeep Ram of Baltimore also has a service department if you need ongoing support with your new Dodge or Jeep, Thompson Chrysler Dodge Jeep Ram of Baltimore has Dodge-trained mechanics and uses the highest quality parts. If you are in Baltimore, Thompson Chrysler Dodge Jeep Ram of Baltimore should be your dealership!
Thompson Chrysler Dodge Jeep Ram of Baltimore Reviews
Overall Rating
4.4/5
61 out of 69 people recommended this dealer
Kathy McKinney Rocks! Awesome buying experience
Reviewed by Shelli Reesey
in Baltimore
March 15, 2018
Kathy Mckinnley was THE BEST SALES PERSON EVERRRRR !!!! She made the buying experience so easy and fast. This was my 3rd time dealing with Kathy. I would highly recommend her to anyone looking for a new or pre owned vehicle. She ROCKED IT !! Thank you Kathy for assisting me with my new 2018 jeep compass latitude tuxedo edition !!
Worst customer service ever!!!! Will not be back!!
Reviewed by Parker
in Edgewood, MD
January 27, 2017
This has by far been the worst experience dealing with a Chrysler dealership. The staff is very rude, put me through all types of problems trying to get a light fixed that they "so called " fixed less than a year ago and then boom it happens again and now I have to pay for labor for something they clearly did not properly fixed. They also tried to charge me for service before they completed the service because I told them I wanted a second opinion and since they ordered the part we're afraid I wouldn't come back.. Anybody knows you don't pay for service until it's complete!!! Asked the lady to have the driver pick me up as I am without a car and she proceeds to ask well how far are you and where do you live? Well ma'am I believe you have it on the service order and what does t matter you have my car and I don't have a way to pick it up oh by the way your driver dropped me off at my home just a day prior. The new service manager is very unfriendly ad when I brought my car and told him clearly that something was wrong with the electrical part in the heater he says there is a diagnostic fee for us figuring out what's wrong with it. REALLY I just told you what it was and it was clear but your gonna charge me to mess with the buttons and tell me the same thing I just told you.. as I stated definitely will not be back to this dealer NEVER EVER AGAIN!!!!!!!!
Nancy
Reviewed by Nancy
in Baltimore, Md
July 20, 2016
Purchased a used car with extended warranty. Airbag light has been on and got it checked out. Was told the wiring was tampered with and warranty won't cover it. I altered NOTHING! Over $1000 to fix. They sold the vehicle to me with modifications unbeknownst to me. I then had to pay $118 for them to tell me it wasn't covered. Never will I return there. Bought 2 cars there and will NOT be back.
