Matt Bowers CDJR

Great experience today!!! I would like to thank Patrick my service advisor for his extreme professionalism. After checking me in without any wait Patrick sent me a text where I could ask any questions during my visit. After my car was completed, he found me and to let me know my vehicle was completed. Great experience, and very satisfied. Thanks Patrick.!!

Absolutely worst dealership I’ve ever done business with. They HID that I was sold a lemon! We were lied to and sold a $59,000 Grand Jeep Cherokee Overland with around 5000 miles on it. Told the first owner decided he wanted a Wagoner and returned it. LIES! It lived in service the first 3 months and the guy returned it! Then all of this was hidden at the sale, we were given a car fax that was clean, etc. Then told about the amazing lifetime warranty, the extended warranty, etc.. it’s ALL false advertising and 1/2 truths! I’ve had multiple serious safety issues in this vehicle, power steering going out while driving. The vehicle without warning locking up while driving (yes, it puts itself IN PARK while driving!) Google the known safety issues Jeep is trying to hide! The engine recently cut off again while driving and threw me in park on the highway, some had to swerve my Jeep! Once again it’s in the shop at Matt Bowers. I discovered Matt Bowers falsifies service records/ manipulative how they worded the issues last time. I ALSO was made aware my Jeep has a very long history of service issues that was hidden from me and returned for being faulty! Something I was lied to about at the sale! I was made aware that the last time my Jeep stopped in the road without warning it was labeled “start/stop switch concern issues”. I’d call Locking up and shutting down without even a maintenance light more that a xxxx “start/stop concern! 3 times it’s caused me serious issues and almost accidents without warning or any kind! Now I’m being told it a fuel pump issue and Jeep warranty doesn’t cover fuel pumps. It took 9 days and me showing up in person furious to even get an answer to what was wrong with my Jeep. 9 days after being towed there it still wasn’t looked at! Also, don’t plan on a loaner vehicle! Not happening and your warranty isn’t paying for your rental either. Now that I’ve gone public with the situation I’m hearing TONS of similar stories about Matt Bowers. Them lying about warranties, costing customers thousands, lying and false service reports, hiding issues, horrible service, etc. Thankfully the one guy in service I spoke to has some personal integrity and respect. I wouldn’t send a person I don’t even like to Matt Bowers to do business, much less ever recommend a Jeep to someone again due to the amount of issues Jeep itself is hiding and won’t make right on. This week alone I’ve had 4 clients share horror stories about this dealership and paper trails to back it. From $35,000 is losses to $4000 in losses. All similar situations and all this dealership! They need to be investigated by someone.

I'm just here because all the reviews are garbage on here ima call tomorow and give you a update if I get the old bait n switch on pricing stay tuned! Full review coming!