Mann Chrysler - Mt. Sterling

Absolutely the worse I've ever seen in a car dealership, I am almost 70 yrs old ,,heart probs,, I bought a vehicle in hopes it would serve to take me to doc appts,, I was wrong it stranded me on the road after a week then 5 or 6 times after that,,,trans went out,, break's,. Rusted,,,locked up,,,rearend went out,,,junk junk,,,,

Very unfortunate to have bought from this place would ( never) recommend any one buy from them, over priced,, poor customer service if you do go there pay close attention to what they tell you about where a vehicle came from,

I bought a 2015 Lexus RX 350 from Mann last month with 6500 original miles. I love the car, but the experience of working with the salesman, Josh, and manager were extremely poor. I saw the car on a Friday and purchased it the next day. My husband and I did not wish to have a car payment, so we shifted funds so that we could make the purchase on our credit card. We called TWICE prior to leaving Georgetown to make sure this was okay. Our salesman checked it out, and told us - twice - that there was no problem. We arrived at the dealership 45 minutes later, only for our salesman to say he had made a mistake. He called in his manager, Mike, who very tensely informed us that they could not and would not accept complete payment by credit card (which is the reason we called twice in the first place). We ended up paying partially on the card, and the remainder by check. The manager was quite whiny and terse with us - never saying a word of appreciation for the sale. He even questioned why we didn't want to make payments on the vehicle (none of his business). The salesman couldn't access the service record on the vehicle, but he was absolutely certain it had received an oil change. When I drove off the lot I discovered the "Maintenance Required" light was on. I stopped a mile and a half from the dealership to inquire of my salesman about this. He told me the service department had neglected to turn it off, and that he would call on Monday to tell me how to do this. I never received a call, then had to be out of town for a couple of weeks. I called the dealership three times to speak with Josh about the service on the car and never received a call back. I did finally get through to a member of the service team who checked the record on the car and informed me that they had done NOTHING to service the car since it had been in their possession. So, with a 10-hour road trip planned and packed for, we had to take a detour and extra time to get a complete oil change on the vehicle. And now for the GREAT NEWS: Last week I was contacted by Courtney Hall, the Customer Service Representative at Mann. For every challenge that had been presented by the men I dealt with at the dealership, Courtney made up for with her professional attitude, fact-finding, kindness, knowledge, and proactive responses. She made it possible for me to get the vehicle's VIN # checked out by the Sheriff's Dept. in Scott County so I don't have to make another round trip to the dealership. She listened to my concerns, expressed a truly caring attitude towards me, and made the oil change charge correct for me. If Mann Auto Dealership wants to be a successful enterprise as it moves forward, I strongly suggest that every sales person, manager, service representative, and even the owner, take customer service lessons from Courtney. This woman is worth her weight in gold, and she deserves to be commended - and rewarded with a generous raise. If it weren't for Courtney this would be a very different review, indeed. Thank you, Wonder Woman!