1777 E. Highway 90
Monticello, KY 42633

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Sales: 606-396-3558

Used Cars: 606-396-3559

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 5:00pm
Tue 8:30am – 5:00pm
Wed 8:30am – 5:00pm
Thu 8:30am – 5:00pm
Fri 8:30am – 5:00pm
Sat 9:00am – 3:00pm

Service Department

Sun Closed
Mon 7:30am – 5:00pm
Tue 7:30am – 5:00pm
Wed 7:30am – 5:00pm
Thu 7:30am – 5:00pm
Fri 7:30am – 5:00pm
Sat Closed

Reviews of Don Franklin Monticello Chrysler

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Rip off Dealer.

Reviewed by toolmanpaavoAugust 02, 2024

Rip off Dealer. Filed a complaint with the BBB. No response from the rip off dealer. Dodge service Dept is the worst from the service writer that is stuck in the Woodstock area too the service manager that is a full flat out lier to the tech that said I need a $4500,00 exhaust. What a disgrace. Took it to a local shop in michigan and they found and fixed a broken ground wire for the computer. Truck is fixed and it was only $212,00. Not 4500.00 plus labor. Still no response from the owner of Don Franklin or Woodstock.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Cleared check engine codes off of a used car that was...

Reviewed by Joke of a dealer April 19, 2021

Cleared check engine codes off of a used car that was purchased. When I bought it there were zero check engine codes. The next day there are multiple check engine trouble codes. They had zero interest in fixing it either.

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

By far, my best auto buying experience

Reviewed by Robert from Clearwater, FLOctober 17, 2019

Amazing customer service. I worked with Brandy on the phone and online, and Kayla when I arrived. We had negotiated a great price on the new vehicle O selected, as well as my trade prior to my arrival. Financing was completed as well. I arrived and was done and out the door in under 30 minutes. This dealership and its staff far exceeded any vehicle buying experience I have ever experienced or imagined. I have already referred a friend to the dealership, and will purchase my next vehicle here. Great people. I don’t see how you could go wrong here.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

About Don Franklin Monticello Chrysler

With over 4000 New & Used vehicles to choose from the professional sales and service teams are the driving force of excellence. They will guide the selection of your vehicle and help maintain its peak performance with 15 Year / 500000 Mile Powertrain Coverage on most vehicles. Welcome to the Don Franklin Family of Dealerships!

All rebates assigned to dealer. Advertised Pricing reflects rebates incentives and any other special promotional pricing. We do our best to maintain accuracy however pricing could be in error due to technical difficulties with web provider.

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