Allen Samuels Chrysler Dodge Jeep Ram in Hutchinson including address, phone, dealer reviews, directions, a map, inventory and more

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1421 E 30th Ave
Hutchinson, KS 67502

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Sales: 620-314-4059

Used Cars: 620-314-4065

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 7:00pm
Tue 8:30am – 7:00pm
Wed 8:30am – 7:00pm
Thu 8:30am – 7:00pm
Fri 8:30am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:30am – 2:00pm

Reviews of Allen Samuels Chrysler Dodge Jeep Ram

Overall Rating:

4.5 (out of 5)

88% recommend this dealer

164 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.2 (out of 5)

This dealership was very unprofessional. They gave me...

Reviewed by jjhodges93July 10, 2021

This dealership was very unprofessional. They gave me false information and then when I questioned it was told I was being unreasonable. Their management team talked down to me and dismissed me when I tried to get answers.

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Refused to perform warranty work

Reviewed by Unhappy from Hutchinson, KansasApril 08, 2021

Took 2018 Dodge Journey in for warranty work, engine surging and check engine light on, dealership had vehicle for 4 days, I called for an update and the exact words were “come and get your vehicle we are passing on the job”. It’s a dodge vehicle still under warranty and they are a dodge dealership, It is still under factory warranty and I also have extended warranty. Called Chrysler corporation and filed a complaint and was told that they can’t pass on doing warranty work. They told me they will call them and make them fix it, I told them don’t bother I will take it elsewhere and never set foot on their property again. Took vehicle to dealership in Wichita and there was actually a bulletin about this condition with this engine, with these conditions the engine gets replaced, new engine has been installed.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

2.2 (out of 5)

Don't bother making an appointment for service.

Reviewed by Colok9March 16, 2019

All I needed was an oil change and tire rotation. I made an appointment online with the service manager several days ahead who confirmed my appointment for 9am Saturday. I arrived at the dealer at about ten minutes before 9. I didn't want to be late because I had so many other things to do that day after I got my service done. I ended up sitting in the showroom talking to a very nice salesman about the new Jeep Gladiator Pickup that was not yet at the dealers to view. I looked down at my phone to check the time and realized that it was 10:45. So I excused myself and went back into the service department thinking that surely they would be done by now. To my surprise they hadn't even started yet. I was not happy when I found out that there was still one or two vehicles in front of mine still needing service. I thought to myself, why did I even bother making an appointment? When they finally got done with my vehicle at 12:05 they tried to charge me over $80 even though I had given them a coupon for $24 when I first arrived. Okay so that took another 15 minutes to sort out but they did end up excepting my coupon and sent me on my way. At that time it was about 12:30 and so many of the things that I wanted to do that day I didn't have the time to do anymore. I felt like my whole day was wasted at the dealer trying to get a simple oil change done. Thank you so much Allen Samuels for wasting 3 and half hours of my time on a job that I had an appointment for that should have only taken about 20-30 minutes.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service 3

Quality of Repair N/A

Friendliness 4

Pricing N/A

Maximum rating = 5

About Allen Samuels Chrysler Dodge Jeep Ram

In addition to providing the drivers of Hutchinson Kansas with a cornucopia of new RAM 1500 RAM 2500 Jeep Grand Cherokee Dodge Journey Chrysler Pacifica vehicles and used cars we at Allen Samuels Chrysler Dodge Jeep Ram are dedicated to all of your automotive needs. Namely that includes helping you find the model that best suits your lifestyle and your budget through conversations with our sales consultants and Chrysler Dodge Jeep and RAM lease and financing experts.

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