Clint Bowyer Autoplex

I have enjoyed working with this dealer in the past, but no more. Given the chip shortage, car lots are short on new cars to sell, and the Clint Bowyer solution is to scam people in the service department. I have a Chrysler van with an overhead info-tainment unit that was malfunctioning - they fixed the wiring problem, but left it so poorly attached it fell off the ceiling because multiple screw/bolts were left out. According to the service department - not our problem, but you can pay us more to do it right this time. I have a Ram truck serviced here, they completely disregard mentioning there is an open recall for the rear differential. Once the differential seizes on the highway, disabling the truck, I have it towed in for repair. They stall for 10 weeks before even starting any work, even though parts are widely available directly from Mopar. There's not big money in recalls, so they will leave you to rot. They also hide that there are secret recalls and extended warranties on your vehicle until they can charge you for them. You can take your car in for strange banging noises on bumps and they will find nothing, it's all fine. As soon as they can charge you, the problem finds itself, and they have no problem fixing it for 3x the cost the secret recall would have covered 2 months prior. You point out the recall notice you have in hand, with listed criteria that they must repair at 'no cost' to customer, and they laugh at you. That says it all as far as how they view customers.

I purchased a White 2017 Chrysler Pacifica on Saturday 7/18/2020. Although I was told on the phone by my salesman that there was some "wiggle room" on the price, once I drove the hour and a half to get to the dealership there was no budging on the listed price. Since I was there and already had my heart set on this vehicle, I purchased it and drove home. That evening while I was waiting to pick up my kids, I tried to change the radio channel and the entire touch screen froze. I tried several things and it wouldn't change, so I Googled for a solution. The first thing that came up was pages and pages on a website about Chryslers, saying that this issue is something that Chrysler is aware of and has been working on a fix for years. I called the dealership the next morning and let them know I was returning it, since I was under my 3 day/300 mile return agreement. When I got it back to the dealership my salesman met me outside. When I talked to him about it he said "We flashed it twice. We were really hoping that had fixed it." After talking to him, he admitted that it had happened to him on a test drive and so he knew before he sold it to me. I, of course, am upset that they let me drive a total of 6 hours (two 3 hour round trips to Emporia) when they knew they were selling me a vehicle with a MAJOR flaw... ALL OF THE CONTROLS run through this touchscreen. I am even more concerned that after what I read, I know that there isn't a fix for this, and they still as of today still have it on their website to sell!! I am glad I was lucky enough to catch it under the 300 miles so I could return it. If we would have even gone out to dinner, I would be stuck with this vehicle. I should not be more informed about a vehicle than a dealership. It took me 30 seconds of Googling to know that no one should be paying $20,000 dollars to be stuck with that vehicle!! Buyers BEWARE!!!! PS... Talked to the salesman today, because he had another vehicle for me to purchase, and I let him know I would never purchase something from him because of how dishonest he was with me, and I would be writing a bad review. He argued that what they did was not worth a bad review. He said they "let me bring it back". I explained that he didn't do me any favors. I caught it before the 300 miles. I even joked when I signed the paperwork that my warranty would almost be gone with just my drive home and they still never said a word to me. I will leave it up to the reader to decide if there actions warranted a bad review!!

Bad service no professional financial guy no friendliness only sales men was good with as I never go back to emporia Toyota they need to fix and no fair deals