Shields Motor Co Inc in Chanute including address, phone, dealer reviews, directions, a map, inventory and more

A member of the Cars.com family

814 W Cherry St
Chanute, KS 66720

Get Directions
Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 6:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 6:00pm
Fri 8:00am – 6:00pm
Sat 8:00am – 5:30pm

Reviews of Shields Motor Co Inc

Overall Rating:

1 (out of 5)

0% recommend this dealer

3 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Bad customer service in service dept

Reviewed by Todd from MissouriJanuary 06, 2022

Horrible customer service in there service center. Stuck on the road with heater problems in below 0 temps and could get no help to diagnosing the problem. Very rude and no help.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Poor Customer Service

Reviewed by Robin from Leavenworth, KSNovember 08, 2019

Horrible customer service from salesperson Cooper. Sold the vehicle we were trying to work a deal on and just stopped communicating and wouldn't return my calls. Had to request a new salesperson just to find out they sold the vehicle.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Horrible customer service

Reviewed by Chris from KansasJuly 11, 2018

After looking at a used truck online I contacted the salesman by phone and email. I let him know I would be driving an hour and forty five minutes the upcoming Saturday to look at the truck. When arrived another salesman let us test drive the truck. Everything had went well up until this point. When the test drive was over we told the salesman that we would like to make an offer. He acted like since it was the other salesman’s deal he couldn’t discuss the purchase. He tried to call the salesman I originally dealt with and the manager but couldn’t get ahold of anyone. He asked if I was going to be in town a few days and I said no. He took my information and said he would call me if he could get ahold of anyone. I text the original salesman I spoke to on the phone to see if I could try working out a deal. I have never heard back from him. I finally received a call with a counter offer I countered back but he didn’t want to call the owner back with my counter which was only $900 off. I’m not unhappy that we couldn’t work out a price. I’m unhappy about the overall customer service. I have never been to a car lot and there not be someone there who could sell a truck. Every other car lot I have been to has been great about following up with me. It was a huge waste of time.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Shields Motor Co Inc

Who doesn't love the feeling of pressing down the accelerator on a brand new vehicle? At Shields Motor Company we turn dreams into realities. Whether it is through financial assistance auto parts or vehicle service we're here to get you into your perfect car truck minivan or SUV today!

Check out the new and pre-owned inventories to view our expansive selections and don't forget to browse our current promotions and specials for the latest great deals and incentives. The CarFinder form lets you specify the exact model for which you're searching; simply fill it out and we'll alert you when matching inventory arrives.

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
Back to Top