Sam Leman Dodge Chrysler Jeep RAM - Peoria in Peoria including address, phone, dealer reviews, directions, a map, inventory and more

A member of the family

1801 W Pioneer Pkwy
Peoria, IL 61615

Get Directions

Sales: 877-384-3952

Used Cars: 888-610-4819

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 4:00pm
Tue 8:30am – 4:00pm
Wed 8:30am – 4:00pm
Thu 8:30am – 4:00pm
Fri 8:30am – 4:00pm
Sat 8:30am – 4:00pm

Service Department

Sun Closed
Mon 7:00am – 4:00pm
Tue 7:00am – 4:00pm
Wed 7:00am – 4:00pm
Thu 7:00am – 4:00pm
Fri 7:00am – 4:00pm
Sat Closed

Reviews of Sam Leman Dodge Chrysler Jeep RAM - Peoria

Overall Rating:

4.8 (out of 5)

96% recommend this dealer

724 total reviews

Showing the most recent reviews from and DealerRater.

5.0 (out of 5)

I love my Renegade

Reviewed by Lauren Thompson from Peoria, IllinoisMay 25, 2022

I was in the market for a bigger vehicle and after looking a few options i decided on a 2018 Jeep Renegade. Thanks Scott for you help finding the perfect one for my family. If anyone is looking for a vehicle come see Scott and he will help you like he did me..

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

5.0 (out of 5)

Tim Cannon is the Best

Reviewed by Chelsea from PeoriaMay 24, 2022

Tim was very honest, patient, and fun to work with! He helped me over 2 weeks look for a Pacifica that worked financially with our family! His manager worked a few tricks to get me where I wanted as well! We will definitely be buying from him again! It’s the best quality in a salesman to not make someone feel pressured and I didn’t feel that way one time! I felt comfortable saying this isn’t for me and waiting for the right one!

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

The sales management at the Sam Leman CDJR Peoria

Reviewed by Former CustomerMay 16, 2022

The sales management at the Sam Leman CDJR Peoria location is utterly horrible and that is an understatement. After purchasing a brand new $74K vehicle which turned out to be unrepairable and actually made worse by their service department after multiple attempts at resolving the issue and scratching the wheels, door sill and door panel, the manufacturer bought it back. I requested Sam Leman and the manufacturer to build the same vehicle for the price I paid. The Sam Leman of Peoria sales manager and general sales manager attempted to charge me an extra $7,000 on top of the $7,000 the manufacturer was willing to contribute despite a majority of the 691 miles driven on the vehicle before lemon law buyback were driven by their employees vs. myself over the few months I owned it. I was paying insurance and payments on it to sit in their service department, outside in their lot waiting on parts or driven home by their technicians. Shame on this dealership for leading me to believe they valued my business and I would be taken care of. Their true colors shined through once the sale was finalized. They could have cared less about the quality of the product they sold or in building a repeat and loyal customer relationship once the sale was finalized and they had my money. In the end after the FCA regional service advisor told me that the vibration was the worst he had seen in these trucks and couldn’t be fixed on mine (i.e. Out of spec), they attempted to make it right. But Don was adamant on getting another $7K so I pursued the lemon law buyback because they were trying to take advantage of the situation at my expense. The entire buyback process was a nightmare because again, I was continuing to pay for a vehicle I wasn't driving (payments and insurance) and Sam Leman didn't guide me through it. I had to figure it out in my own with FCA. Then I had to literally research Illinois statutes and prove that Sam Leman would need to refund the taxes I paid and obtain them back from the state because manufacturers aren't liable for refunding the tax portion in Illinois. The dealer is accountable for that portion. It consumed a ton of my time because no one at Sam Leman knew the process nor did they have any interest in helping me through it.

  • Does not recommend this dealer
  • Shopped for a new car

Dealer Response

Jeremy, We are sorry to hear that you had issues with your new truck that originated from the manufacturer. We involved them from the beginning and a field representative made multiple visits to try to rectify the situation. It was determined by Stellantis that the vibration was within acceptable range for their build specs. Once it was determined that you were unsatisfied with Stelantis' determination, our service director became involved and helped facilitate the buyback. The buyback was generated by Stellantis to promote customer satisfaction. As stated, they believe the truck was operating as designed and within their specs. Per our last conversation, you were pleased with their buyback offer and agreed to their terms. The buyback offer content did not extend to the purchase of another vehicle. The issue of finding a new vehicle became complicated as the truck you originally purchased was no longer available due to a year change, limited rebates, and price changes. Those factors were beyond our control. We discussed multiple options including a goodwill cash offer and retaining the truck, trading the vehicle, and the aforementioned buyback offer. In the end you chose to return the truck and not replace it at that time. While unfortunate, the issue at hand originated from the factory and with the involvement of the manufacturer, we did our best to rectify the vibration concern. Thank you for your feedback.

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

About Sam Leman Dodge Chrysler Jeep RAM - Peoria

We serve Peoria IL and the surrounding Tri-county area. We deliver customer service that should be expected of a dealer. We're here to find you the right car for your needs and keep that car safely on the road. Don't take our word for it if you're in the market for a new or used vehicle or need service come see us at Sam Leman Peoria! Our team is proud to serve all car buyers with a large selection of vehicles and would like to have the chance to earn your business. We are ready to assist you and can easily be contacted to test drive any of our vehicles!

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
Back to Top