Auffenberg Auto Mall

I had an excellent experience with the Auffenberg Chrysler Dodge Jeep Ram Service Department and cannot recommend them highly enough. I brought my 2022 Dodge Charger 392 in with a rear noise concern. The technicians conducted a thorough and professional diagnosis and identified an internal rear differential failure that could have led to far more serious damage or even a dangerous situation if it had gone unresolved. Their attention to detail, clear documentation, and correct diagnosis prevented further vehicle damage and potentially significant safety issues. The repair itself was handled efficiently and properly, including a full rear differential replacement under warranty. Since the repair, the vehicle drives noticeably smoother and more confidently, confirming the quality of the work performed. I also want to specifically recognize Ashley Mansker and Brock Hill, who made communication effortless throughout the entire process. They were clear, responsive, and professional, and ensured I was informed every step of the way. The entire service team was upfront, honest, and respectful; a level of integrity that unfortunately isn’t always guaranteed in automotive service. It’s disappointing that the issue was either missed or not disclosed by the dealership that originally sold the vehicle to me, especially given that the condition had already been reported previously. However, Auffenberg’s service department handled the situation exactly as it should be handled: professionally, transparently, and with the customer’s safety and long-term vehicle health as the priority. If you’re looking for a service department that takes diagnostics seriously and stands behind their work, this is the place.

The Service Team is awesome!!! Very good at explaining exactly what they’re going to do and I’m always satisfied.

Excellent service at Auffenberg Kia! I would never go anywhere else to get my car serviced!