Napleton's River Oaks Chrysler Jeep Dodge RAM

After replacing Engine Mounts on my 2023 Durango, the service department informed me to pick up my vehicle. While still at the dealership, there was a check engine light on. Service Advisor Dewayne (who was phenomenal) investigated and found the technician had failed to plug in the intake module. Simple fix, plugged it in. I leave. After driving 2 miles, engine began to overheat and battery was draining. I pulled over to look under the hood to find the technician also failed to put the serpentine belt on. So im stuck on the side of the road anyway!!! GLAD I PURCHASED THE EXTENDED MOPAR WARRANTY. Ive had similiar disappointments with Napleton Service. I wont be back.

Had a quick and efficient experience with Ed and Roberto! Got me in and out with a great new jeep! Definitely will be recommending them to everyone!

I would rate this dealership with a zero if it was possible. I would not recommend anyone go to this dealership. The mechanics who diagnostic your car are incompetent. The entire staff is incompetent. They wait until the end of the day to return your call or give you a call back about your truck. Trunk was taken in for needing an alternator replacement. Had to follow up with them multiple times to get the status of the vehicle. Only to get the truck back and it stop due to the alternator not being correctly installed as a result I had to pay to tow my truck back to dealership for them to replace the alternator and a wire. Once I received the truck back after the second alternator being replaced because it shorted out only to find out that now my air conditioner does not work. Now I have to take the truck back and pay for a new compressor that was working fine. After days of waiting yet I again. I’m stuck paying for a compressor and being told 3 different stories about what going on with my truck and what could have happened to the compressor. I can NOT with a good conscious refer this dealership service department to anyone.