Tutton Chrysler Jeep Dodge RAM of Jasper

Received a offer from them on a car I was selling, made a appt to bring the vehicle in for the sale, when I got there, they checked over the car, everything was good, car only had 25000 miles on it. Then.....they offered me about $3000 less than told me originally. Wasted 3 hours of my Saturday to drive out there and they wouldn't honor their quote. AVOID this place.

If I could leave a 0 star review for their service department I would. I had my 2021 Wrangler 392 taken to this dealer for an issue where it wouldn’t start. They charged me +$150 “diagnostic fee” then called and said that because of the Warn winch & Rockslide power steps they couldn’t diagnose the problem and that they “don’t work on modified vehicles” (check out how many modified Jeep’s they have on the lot) They recommend it be taken to Jeep Hut in town since it was modified. I paid the tow company another fee to have it picked up from Tutton and moved to Jeep Hut. Jeep Hut confirmed that neither the winch nor steps had any effect on the starting issue as they were only wired to the battery, but that Tutton had managed to completely kill a brand new battery that was just installed 3 months prior. Jeep Hut went through the wiring harness and confirmed there were no issues and that it needed a dealer specific computer in order to diagnose. Thankfully Jeep Hut has connections with many dealers and got it taken to a different dealer with better customer service. If you need anything for a Jeep in Jasper, skip this dealer and either go directly to Jeep Hut or if it’s a warranty issue take it south to a different dealer.

Hands down the best dealership experience I’ve ever had. From the moment I walked through the doors at Tutton CDJR, I could tell this place was different. Every single employee was welcoming, genuine, and went out of their way to make me feel like family, not just another sale. The team here actually listens. They took the time to understand what I needed, answered every question with patience, and never once made me feel pressured. It’s rare to find a dealership that’s not only professional but truly rooted in honesty, kindness, and community values. If you’re tired of the typical car-buying runaround, do yourself a favor and come here. This isn’t just a dealership, it’s a place full of people who care. I’ll never shop anywhere else. Tutton CDJR has earned a customer for life.