Brickell Chrysler Dodge Jeep Ram

I waited a long time to write this review about Brickell Chrysler Dodge Jeep & Ram, hoping these issues would be resolved. Unfortunately, this has been the worst car-buying experience I’ve ever had—and it is still ongoing. From the beginning, the process was plagued with misinformation. The original salesman repeatedly provided inaccurate details about both the vehicle and my trade-in, which ultimately required us to switch salesmen due to the false information. Because this was an out-of-state purchase, we hired a transportation carrier to pick up the vehicle. On the morning of pickup, the dealership canceled with the carrier, claiming no payment had been received—despite payment having been completed and documented. As a result, we were charged a cancellation and rescheduling fee. The sales representative confirmed (with documentation) that the dealership would reimburse this cost. That refund was never issued. I was later told directly by the salesman that a check had been mailed—another false statement. When the vehicle finally arrived, it was in non-working condition. The car would not turn on, and all fuses were broken. This was a 2025 vehicle with only 50 miles on it. The dealership refused to take any accountability, and the vehicle had to be towed to the nearest dealership for service. Now, over two months later, we still have not received our registration or permanent plates. Temporary plates were issued, but once they expired, no one from the dealership would respond or return calls to issue updated ones. As a result, we have been unable to legally drive our vehicle for days. I have extensive documentation, including call logs, emails, and confirmations, all showing repeated attempts to contact the dealership with zero response. This entire experience has been an absolute nightmare—from dishonesty and poor communication to a complete lack of accountability. I strongly urge anyone considering this dealership to do their due diligence and take their business elsewhere.

Anthony helped me get into my dream car. I was able to do a trade-in and came out feeling like I got a great deal, thanks to his knowledge and expertise. His attention to detail and communication made this experience even smoother. I will be taking my car for service to the same dealership just to continue building a relationship with him. I highly recommend his service.

El mejor vendedor,real y muy convincente,me ayudo y estaba muy preparado en los datos ,ya van dos autos que le compro