Pamby Chrysler Jeep Dodge RAM

I have used Pamby service a number of times over the years, in part because finding competent Dodge service in the Danbury area seems to be a challenge. Pamby was generally competent, if a bit pricy. Unfortunately it looks like their service has gone rather sharply down hill. 3 years ago I had to replace the navigation/radio unit on my Dodge Charger. I was told the factory unit was no longer available, but they had an Alpine unit they could put in as a drop in replacement. And it did drop in, although I didn't find out until later that it had no Sirius capability, and such service couldn't be added. Not critical, so I just lived with it. Recently I lost the navigation and clock capabilities on the Alpine unit. Since the radio continues to work, I suspect a problem with the satellite antenna connection, so I tried to schedule an appointment to get it diagnosed. I didn't want to drop it off and wait a day or two for the work to be done (since diagnosis should not take a huge amount of time), but the service desk indicated that was my only option. I asked to speak to a manager, and that broadened my options, since they had some "waiting" slots later in the week. But in further discussion, it was clear they didn't have anyone who actually knew about Alpine units available to work on it. So they stuck me with an Alpine unit that was not a true replacement, and further they have no service for the replacement. Perhaps they are still okay for the simple stuff -- they are far enough away that I don't use them for that. But frankly this whole episode leaves me with a bad taste in my mouth, and I can no longer recommend them for anything significant.

They actually think if a practice is legal it is ethical. This is the worst service and purchase I have ever made. I would say to stay away.

Great service , willing to offer multile options. best pricing availabe. Bought our Jeeps here since 1984. Never disappointed.