Larry H. Miller Colorado Jeep

This has to be the worst customer service experience I’ve seen in years! After driving an hour for a 3:00 appointment I was told I’d have to leave my vehicle for up to 3 days to verify what could be done in 10 minutes visually. Then after verifying, it may take a week and a half to change a pair of rear leaking shockes. When I asked what I was supposed to do without a vehicle for that length of time I was totally dismissed with, “Rent a car”. Service rep was the rudest person I’ve experienced in years. NEVER will I buy another Jeep from this dealer… Nor will I have any vehicle serviced here!

Just a note to compliment Stephanie at Larry Miller JEEP on the corner of Alameda and Havana in Denver. Her knowledge, expertise and professionslism are hard to find in today's crazy business world. It's nice to be able to put your trust in the associate you are dealing with and be satisfied with the results of your transaction. We can't thank you enough for the care you have given to the service we required. The industry needs more associates like you! Thanks again!

MATT MARR, General Manager, DO YOR JOB! ROBERT BEAVER, Service Advisor, DO YOUR JOB! LOOK AT ALL THE NEW NEGATIVE REVIEWS THEY ARE ACCURATE! Had my car for 2 weeks for service. No update, no one answers phone calls, no one responds to voicemails, no one answers the text they started, no one updates the tracking website. 25 phone calls later I still can’t get a single response from anyone. Now I have to waste more time and go back to the shop to yell at these imbeciles to get my car back. Useless employees should not have a job if they can’t do it. Matthew Marr has the time to respond immediately to every negative review but can’t do his own job and answers the phone he tells everyone to call in the reviews. What a useless little employee . They lie to you about time. Gaslight you about the phones being down even though Sales dept still answers but then ghosts you when you ask to get to Service. Very unprofessional how Matt Marr will agree with how he dropped the ball but won’t get off his lazy … and do his job. Absolutely pathetic. I’ve reported them to the following organizations and suggestion everyone else do the same. Make sure to include Matt Marr as he should not be working here and owners should know how bad at his job he is. - Every board member of Asbury Automotive Group Inc. who owns Larry H Miller - Colorado Auto Dealers Association (CADA) - Auto Industry Division, Better Business Bureau (BBB) - Consumer Finance Protection Bureau (CFPB) - Federal Trade Commission (FTC)