Crown Dodge Chrysler Jeep Ram - CA

Justin in the service department was incredibly kind and made servicing my vehicle so easy. Wendy was so sweet and created such a welcoming environment. Thank you both for the amazing service at Crown Dodge Dealership!

Took my Ram 1500 in for warranty work for tow issues that had not been fixed correctly the first time. At the time of scheduling appointment I asked for a loaner car and was told I could get one from the service manager. When I arrived I was told I was eligible for a loaner, but I would have to rent a car and then "Seek Reimbursement". This is not what I asked for or was told I would receive. I am VERY disappointed. Since I didn't arrange a ride and was not willing to sit all day I left. A wasted trip half way across the county. Obviously the woman scheduling my appointment was either poorly trained or worse.

I asked for a video of the car and copies of receipts for worked performed. In the video I saw where Bondo had been applied to the lower rocker haphazardly and painted over which is a big red flag to me. The documentation they provided was simply a advertisement placard placed close to the car noting a different engine had been installed. So yes, they responded but the car was not meeting the standard described in the advertisement. Could of cost me lots of time and money if I hadn't reached out to them for more information.