SJ Denham Chrysler Jeep Fiat

I write good reviews and bad reviews on services we receive to help the organizations. This is a bad review for the said organization in two different time frames. We have purchased 3 other Jeeps from this dealership in the past. Background – We had a 2014 Jeep Compass years ago that was worked on by S J Denham Collision Shop. They give you a guarantee on the work for the lifetime of the vehicle to the owner at the time of repair. We get the vehicle back and we started to get a “ETC” light – Electronic Throttle Control” error at all different times and that throws the vehicle into limp mode, which means the vehicle will not accelerate above 25mph.. The Compass was not drive-able or reliable. We brought the vehicle back in a few occasions to the Service shop and they fixed something and it happen again and again with no resolution to the problem. The Service Manager let us know he would have to start charging us for the diagnostics and the repair. He even spoke with the Owner of the dealership who made the decision to charge us too instead of the dealership standing behind there “guaranteed“ work. We tried it there way and they couldn't resolve the issue. So, I reached out to various Bureau's in the State to have them work with us and the dealership. Well, we held the Service Manager accountable for his statements and actions in this matter. We stopped going there and got rid of said Compass. So, lets flash forward 3 years – to yesterday – I had a safety recall that needed to be done by a dealership. I decide that I would do it at this local one. I figured, I would go in and talk with the Service Manager and clear the air and start fresh for all of us. Same Manager, I dealt with three years ago. I asked to speak to him after I had made my recall appointment 2 weeks prior to yesterday to do the work. He walked out aggressively and red faced - when I asked how he was doing and shook his hand – he pulled it away abruptly and said “WHAT CAN I DO FOR YOU”- I was taken back and let him know I would like to clear the air like adults with him and the dealership and would like to get my recall done here. He said “WE DON'T DO RECALL'S HERE” . I was amazed since I already had an appointment with no problem with the Service guys. He kept saying “you burned me” the whole time – I said “no just making you accountable for the repair work 3 years ago that your dealership never fixed and stand behind your guaranteed work statement” He then looked at me and said ' WE won't be working on any of your vehicle or any family member's ever again and told me to get out of here and never come back to this dealership” Again, I was dismayed by his comments he was very rude, very unprofessional, and held a grudge for 3 years. I write this review so anyone looking to go there for maintenance, repairs, or even to buy a vehicle since the Service Manager now represents and is the face for the owner and dealership with his actions/comments. This is the type of person/dealership you will be dealing with after your purchase and if you have an issue with your vehicle and they won't stand behind the words “Guaranteed Work” and they don't want to be held accountable. So if you read this review and still go there good luck and BE AWARE.

My 77 year old mother, who has purchased several Jeeps through this dealership, took her vehicle in to get the air worked on. The guy who checked her in told her it was probably the controls. She felt offended and felt like he treated her as if she was a stupid old woman. She asked if they could rotate the tires while they had her Jeep, and they told her they didn't have the time. They have had her Jeep for over a week now. Due to the fact that they did not contact her the 1st few days they had her vehicle, she had to call them several times to find out what was going on. They never offered her vehicle back while they were waiting on a part. Also, I found out that when they rotate tires, they charge their Jeep customers. I did not even want to give them one star, but you can't submit this review without at least one star filled in! Super Poor Customer Service!

I have had a intermittent problem with my vehicle since it has been fixed at the Collison Center. Every time I go in Grant has been professional and fantastic getting my problem handled to the agreement of both of us. Recently, Justin the new Service Advisor did a great job, ensuring I was kept in the loop on my part status and getting my vehicle in timely. Again , Ryan D - Grant has been professional and able to get things done for my wife and I. Also, You have stood behind the problem from the Collison Repair Shop - Your warranty on work.. Thank you very much!!! and your Service Technician also needs Kudos "Tom"