Hanford Chrysler Dodge Jeep RAM

This has been a terrible experience. We had a recall on our 2016 Dodge so I called the dealership in Hanford which is closest to us and told them that my 2016 Dodge 5 ton work truck needed to come in for a recall for a catalytic converter. They said no problem bring it in Wednesday and that it would be done that day by evening. This shop is 60 miles from our house so we took two vehicles. Once there they they were worried about its size but said it would take 2 days and would not be ready till Friday afternoon, so we asked them to look at the front end also because I felt that something was loose and causing a vibration. They were to check it out and give me a call, but no call ever came. In fact I made at least 15 phone calls over several days each sending me to the service department where no one ever picked up and the mailbox was full so I could not leave a message. Trying to get a hold of anyone for days with no picking up, finally I connected with the receptionist who would not help, and would not walk 50' to the service department to ask them to call me. Finally my son connected with the receptionist on his phone, and under the threat of a bad review finally walked the phone over. He was told that the truck was not finished yet, still in pieces, that they had to go slow because they were worried about breaking bolts and that the catalytic converter was not replaced as of yet after a full 7 days. We will never use this service department again, and we strongly advise anyone to beware of this dealership, they do not care about their customers!!! We will never buy another vehicle from Hanford Chrysler Dodge again.

Repair facility replaced my ENTIRE A/C system due to metal contamination caused by three consecutive failures and replacements of the compressor (not by this shop). Now it works as it should and operates without noise.

Friendly and helpfull staff. Best car buying experience I have ever had. They will get my business from now on.