Frank Fletcher Chrysler Jeep Dodge RAM

I am writing to express my sincere gratitude and extreme satisfaction with the service team at Frank Fletcher Jeep, and especially Dalton Carter. On March 8th, my son’s car broke down outside of Jonesboro. After an initial visit to another repair shop where the vehicle still wouldn’t start, we had it towed to Frank Fletcher Jeep. Unfortunately, it was discovered that the engine was severely damaged and needed to be replaced. Thankfully, we had a warranty — but the process was anything but simple. The warranty company insisted on multiple inspections, sending three different technicians over several weeks to determine if the damage was due to negligence. This is where Dalton truly shined. From the very beginning, Dalton and the Frank Fletcher team clearly understood that the issue wasn’t our fault. We had just had an oil change completed two days before the breakdown, and the vehicle had been running well. Despite the warranty company’s resistance, Dalton stood firm in defending us. He explained the situation thoroughly to the inspectors, firmly stating there was no negligence on our part. Thanks to his persistence and expertise, the warranty company ultimately approved the claim. Throughout this entire stressful ordeal, Dalton remained in constant communication with us. He showed genuine empathy and treated our situation with the utmost care and urgency. I truly believe we could not have had a better advocate. Beyond Dalton, others on the team — including Patty, Adrian, and another wonderful young lady whose name I regret not catching — treated us like family during this difficult time. I cannot overstate how impressed and grateful I am for the entire Frank Fletcher Jeep service team. They turned a potentially devastating situation into a manageable one through their dedication, compassion, and hard work. Ownership should be extremely proud — they have an exceptional team representing their dealership. Thank you all for everything you did for my family. You have earned our trust and lifelong loyalty.

Purchased my Jeep from Donnna Masters back in May, love my Jeep. She's great with service after the sale. Highly recommend her always and highly recommend the Jeep Wrangler for daily driving.

This is a very very shady dealership. I would suggest you avoid them at all cost. Sold me a 22 Silverado with the wrong control arms. They came apart and it almost caused a serious accident. I called them and spoke to the sales manager and asked to review their presale 144 point inspection and they never returned my call or provided the inspection record. Long story short new truck, less that 16k miles, and they don’t give a xxxx!!!! I would never recommend or do business with these people. However, $3k later and the truck is great. I learned my lesson and hope you heed my warning. These are not honest or reputable people at all!